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Microsoft Dynamics CRM (Archived)

Duplicate detection 2 different warning message box

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Posted on by 2,050

Hi,

Can someone explain to me why do i get once one warning: 

Image-6.png

and that in other situation other duplicate warning:

Image-19-_2D00_-Copy.png

Thanks in advance 

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I have the same question (0)
  • Royal King Profile Picture
    27,686 on at

    you have to look at all the duplicate detection rules defined in your system. It seems you have duplicate detection rule to check fields between lead and account that's why you were receiving first duplication warning . Second one seems you have another duplicate rule in contact fields  thats the reason you were receiving that warning. If you dont want any of these rules go to datamanagement and unpublish the duplicate detection rule.

  • Aileen Gusni Profile Picture
    44,524 on at

    Hi Davor,

    Please check your duplicate detection rules first? And send us the screenshot if possible.

    Thanks

  • Davor Sed Profile Picture
    2,050 on at

    Thanks for reply, i know why the message box came out.

    I am wondering why sometimes one type of message box pops out and sometimes other type of message box.

  • Verified answer
    Royal King Profile Picture
    27,686 on at

    Based on which duplicate detection rule met system displays corresponding warning message.

  • Davor Sed Profile Picture
    2,050 on at

    Ok, thank you.

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