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Microsoft Dynamics CRM (Archived)

After installing MSCRM 2013 SP1 still "Service Management" button not visible

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Posted on by Community Member

Hi,

I have installed MSCRM 2013 and after I have installed SP1 (KB2941390). After restarting the server and open the MSCRM 2013, I am still unable to see "Service management" Ribbon button on Settings menu and also I am not seeing "Apply Routing Rule" from Cases.

Please advise.

-Bhaskar

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you can enable these features by installing the product updates, in Settings > Administration > Install Product Updates

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I figured out, Settings-->Administration--> Install Product Updates

Courtesy : survivingcrm.com/.../update-rollups-service-packs-major-releases

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