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Small and medium business | Business Central, N...
Suggested Answer

Microsoft Dynamics Office Add-in "Access Denied" for any new computers

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Posted on by 6
Good morning,
 
I am hoping to try to get some answers concerning the issue I have been facing over the last few weeks With the Microsoft Dynamics Office Add-In. I have users that are getting replacement computers and these new computers get the error for the add-in /access denied/ and so far I cannot find why this is the case. We are running Office365 only Azure
 
I have updated some access permissions as per suggestions in this message board and read up on other posts to no avail.
I have removed and reinstalled office
Removed and re-added the add-in
and many other things I have practically exhausted all I can think of.
 
 
The final test I performed was I had a working user who has not had their computer replaced login to this person's /new/ computer and the error message still occurs; which suggests something computer or policy based somewhere. Oh, and one of the users still has his old computer as well as the new one and his old computer continues to work; but not the new one.
 
It is a centrally deployed Add-In, though a new computer has been added manually from the store.
 
Below is the error... help! :)
 
 
 
I have the same question (0)
  • Suggested answer
    YUN ZHU Profile Picture
    97,433 Super User 2026 Season 1 on at
    Hi, You can try to see if there is a problem in Excel Online. If there is no problem, I think it is a problem with local Excel. It is recommended to reinstall it first.
    Dynamics 365 Business Central: How to use Edit in Excel in the browser/web (Excel Online)
     
     
    Hope this helps.
    Thanks.
    ZHU
  • Dan Profile Picture
    6 on at
    Hi, It does work with Excel online, and it's not just one machine; there are about three so far that have "new" machines where they receive the error.
     
    I have removed and reinstalled O365 on at least one of them, and no change.

    EDIT: I just clicked your link, and that was one of my thoughts that it was being re-installed as an individual, but I wasn't sure how to get it back in as a central install, even by removing and reading the user. Thanks, I will see how it goes and let you know.
  • Suggested answer
    YUN ZHU Profile Picture
    97,433 Super User 2026 Season 1 on at
    Sorry, I am not an expert on Windows and Excel, but I think it is still a problem with local Excel. I suggest contacting the company's IT department to see if there are any restrictions set for the user or PC.
     
    Hopefully other experts can give you better advice.
     
    Thanks.
    ZHU

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