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Microsoft Dynamics CRM (Archived)

Slow lookup on single field for single user

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I have an isolated problem with a single user on a single field - the contact lookup function takes approx 45 seconds and/or it times out and freezes up the webpage. This is on a custom entity. It's not the machine as I tested it with my own credentials and it works fine. It doesn't seem to be a permissions issue because the user is able to do lookups on other fields within the same entity and contact lookups on other entities. Is there a user option I should be looking for?

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  • Suggested answer
    Community Member Profile Picture
    on at

    Please check if there is some javascript code applied for that lookup.

  • Community Member Profile Picture
    on at

    Yes, there does appear to be javascript on the field.

  • Community Member Profile Picture
    on at

    Would you care to share the javacript with us, or are you ok to investigate by yourself?

  • Community Member Profile Picture
    on at

    Just following up... not totally sure why this worked but I fixed it by limiting which System Views are selected in the "Additional Properties" box on the field properties.

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