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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Dynamics app for outlo...
Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Dynamics app for outlook : not responding

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Posted on by Koen Huys 96

When tracking a mail in DYNAMICS app for outlook to dynamics 365 users (not administrator) get the following message

Sorry we had to restart because this app wasn't responding

this happens from monday onwards

(creating a case,accounts works perfectly)

Koen

I have the same question (0)
  • Nya Profile Picture
    Nya 29,060 on at

    Hi Koen,

    I haven't found similar feedbacks.

    Does it occur for every user except the administrator in your environment?

    And by "tracking a mail" do you mean to track the email manually or automatically.

    Maybe you can provide more details or screenshots about it.

  • Koen Huys Profile Picture
    Koen Huys 96 on at

    A good morning

    when I open Dynamics 365 app for outlook 2013 it works, then I see the cases, when I try to open a case as user normally you get on top 'set regarding' but now you get the below

    pastedimage1652420996032v1.png

    pastedimage1652421033736v2.png

    as Administrator I don't get that error, I already cleaned the cash of internet explorer 11, checked the settings 

  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi Koen,

    Please refer to the following documentation to see if the versions meet the requirements.

    System requirements, limits, and configuration values for Dynamics 365 App for Outlook | Microsoft Docs

  • Koen Huys Profile Picture
    Koen Huys 96 on at

    I checked the outlook 2013 version and it is 15.0.5353.1000 so this should be sufficiant, also internet explorer 11 is on it (latest version)

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