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Suggested answer

Error in CRM - the app id is invalid or you don't have access to the app

Posted on by 310

Hello,

I am using CRM Online version 9.

I copied a link of a View in Opportunity (from my account) and sent the link to others via email.

It opens fine on my machine. It also opened fine last week on others machine.

But lately, it has started giving this error:

2262.crm.jpg

Any particular reason for this?

Thank you.

  • Suggested answer
    Cherut Profile Picture
    Cherut 6 on at
    Error in CRM - the app id is invalid or you don't have access to the app
    In order for users to view apps, they must have a security role with app permissions.
    (security role > Customization > App)

  • Suggested answer
    Danitza Nolasco Profile Picture
    Danitza Nolasco 10 on at
    RE: Error in CRM - the app id is invalid or you don't have access to the app

    Totally right, Chris. In my case, one admin user created the view in a legacy that is not shared with no-admins so the second user was getting the error because they didn't have access to the legacy where it was created. Solved it by recreating the views in the legacy that is available for everyone and advising everyone who can see other legacies to work only in the org shared one. Thanks!

  • Suggested answer
    chrispytwist Profile Picture
    chrispytwist 235 on at
    RE: Error in CRM - the app id is invalid or you don't have access to the app

    From first glance, it looks like the first record was accessed via an established Model-Driven app (abc.crm6.dynamics.com/main.aspx;extraqs=%3fappid%3d6d8043ab-c7f7-e611-80ff-c4346bc540c4%26pagemode%3diframe%26sitemappath%3dSFA%257cSFA%257cnav_oppts&pagetype=entitylist&viewid=%7bB0007BB4-92B0-E811-A96A-000D3AD1C3AF%7d&viewtype=1039)

    while the second (abc.crm6.dynamics.com/main.aspx;extraqs=%3pagemode%3diframe%26sitemappath%3dSFA%257cSFA%257cnav_oppts&pagetype=entitylist&viewid=%7bB0007BB4-92B0-E811-A96A-000D3AD1C3AF%7d&viewtype=1039) doesn't have the app reference and might have been copied from a login where you went through the default admin access (otherwise known as legacy -- custom) to Dynamics?

    If this is the case and you have the Legacy app open to all users (settings here: https://www.marksgroup.net/blog/dynamics-365-hide-legacy-dynamics-app-from-users/), but you don't have the app shared to all users then that would explain the discrepancy.

  • Danitza Nolasco Profile Picture
    Danitza Nolasco 10 on at
    RE: Error in CRM - the app id is invalid or you don't have access to the app

    Hi Huzefa,

    I have the same problem, did your error go away by itself or did you do something to fix it? I haven'e been able to find any forums or discussions about this error online yet.

    Thanks!

  • Huzefa Bootwala Profile Picture
    Huzefa Bootwala 310 on at
    RE: Error in CRM - the app id is invalid or you don't have access to the app

    It works now. Would like to know the reason for this.

  • Huzefa Bootwala Profile Picture
    Huzefa Bootwala 310 on at
    RE: Error in CRM - the app id is invalid or you don't have access to the app

    I got a different link two weeks ago which is

    abc.crm6.dynamics.com/main.aspx;extraqs=%3fappid%3d6d8043ab-c7f7-e611-80ff-c4346bc540c4%26pagemode%3diframe%26sitemappath%3dSFA%257cSFA%257cnav_oppts&pagetype=entitylist&viewid=%7bB0007BB4-92B0-E811-A96A-000D3AD1C3AF%7d&viewtype=1039

    and today, I am getting this link of the same View

    abc.crm6.dynamics.com/main.aspx;extraqs=%3fpagemode%3diframe%26sitemappath%3dSFA%257cSFA%257cnav_oppts&pagetype=entitylist&viewid=%7bB0007BB4-92B0-E811-A96A-000D3AD1C3AF%7d&viewtype=1039

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