Email Template Custom entity Fields Not working

(0) Share

Report

Posted on by SovereignAutos

Good Morning,

I have Dynamic Field that have worked previously but I have just gone back to the template and now it will not let me add any new ones they just stay as text fields

it is a Global template type {!Hire:Licensing Authority;} so using "entity:fieldname"

Can anyone help at all at why it wouldn't work now?

Thank you

I have the same question (0)

All responses (3)

Answers (0)

Suggested answer

Yuri ji on at

Like (0)

Report

Hi,

Can you tell me on what entity you are sending the email and using this email template? A custom entity?

After my testing, sending emails on the relevant custom entities and using this template is having data:

Was this reply helpful? Yes No
SovereignAutos 15 on at

Like (0)

Report

Yes correct a custom entity called “Hire” and creating the email on the same

I have two fields that i set up months ago that work perfect but it wont let me add any new ones or incase i was missing something i even tried to duplicate the fields that were working but they are all just being recognised as text not a merge field.

Was this reply helpful? Yes No
Suggested answer

Yuri ji on at

Like (0)

Report

Hi,

You can try using the logical names of the entity and fields.

Was this reply helpful? Yes No