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Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Email Template Custom entity Fields Not working

Posted on by 15

Good Morning, 

I have Dynamic Field that have worked previously but I have just gone back to the template and now it will not let me add any new ones they just stay as text fields 

it is a Global template type  {!Hire:Licensing Authority;} so using "entity:fieldname" 

Can anyone help at all at why it wouldn't work now? 

Thank you 

 

  • Suggested answer
    Yuri ji Profile Picture
    Yuri ji on at
    RE: Email Template Custom entity Fields Not working

    Hi,

    You can try using the logical names of the entity and fields.

    pastedimage1662619365670v1.png

    pastedimage1662619665991v5.jpeg

    pastedimage1662619679573v6.jpeg

  • SovereignAutos Profile Picture
    SovereignAutos 15 on at
    RE: Email Template Custom entity Fields Not working

    Yes correct a custom entity called “Hire” and creating the email on the same

    I have two fields that i set up months ago that work perfect but it wont let me add any new ones or incase i was missing something i even tried to duplicate the fields that were working but they are all just being recognised as text not a merge field. 

  • Suggested answer
    Yuri ji Profile Picture
    Yuri ji on at
    RE: Email Template Custom entity Fields Not working

    Hi,

    Can you tell me on what entity you are sending the email and using this email template? A custom entity?

    After my testing, sending emails on the relevant custom entities and using this template is having data:

    pastedimage1662615655643v1.png

    pastedimage1662615674110v2.png

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