Reminder Automatic Emails Not Being Sent Out

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Posted on by GS-17051342-0

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Hi Guys,

I am having no issue with have reminders automatically created. The issue lies with them being automatically sent out to customers. I am connected with Microsoft Outlook. Here are a few screenshots of my setup.

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Dynamics 365 Business Central

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DAnny3211 11,421 Super User 2026 Season 1 on at

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Hi there,

Thanks for sharing the details. Based on your screenshots, here are a few things to check to ensure your automatic reminder emails are sent correctly in Dynamics 365 Business Central:

1. Job Queue Status

From your first screenshot, the "SEND REMINDERS" task is set to "Scheduled single run", but the status is "On Hold". To enable automatic execution:

Go to the Job Queue Entries.

Make sure the status is "Ready" or "Running".

If it's on hold, click "Set Status to Ready".

2. Reminder Setup

In the second screenshot:

The Cadence is set to Manual, which means it won’t run automatically.

To automate it, change the cadence to Scheduled and define the recurrence pattern (e.g., daily, weekly).

3. Communication Settings

In the third screenshot:

Ensure "Send by email" is toggled on.

Also check that "Use document sending profile" is enabled if you're using specific profiles for customers.

Verify that email addresses are correctly set up for the customers in their contact cards.

4. Filters and Reminder Terms

Make sure the Reminder Terms Filter and Reminder Filter are correctly configured to include the customers you want to notify.

Also confirm that the "Send multiple times" option is set according to your needs.

Let me know if this helps, and please mark the response as helpful if it solved your issue 😊

Best regards!

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YUN ZHU 100,998 Super User 2026 Season 1 on at

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Hi, hope the following can give you some hints.

https://yzhums.com/50446/

Thanks.

ZHU

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Dhiren Nagar 2,886 Super User 2026 Season 1 on at

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Hi,

Thanks for the question and detailed Screenshots.

I think you are missing the step to Issue the reminder in Reminder Automation.

You need to setup a Reminder Automation with Action - Issue Reminders as well.

For e.g. in below screenshot, I've created a Reminder Automation with all the three steps. 1) Create 2) Issue and 3) Send Reminder.

All the steps are necessary for the Reminder Automation to work flawlessly. You can also refer to the Microsoft Link. Automate reminders in collections - Business Central | Microsoft Learn

Click on Verified if this answer helps you or reply if you have any questions.

Regards,

Dhiren.

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Andrés Arias 5,157 Super User 2026 Season 1 on at

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Hello,

I hope the following links can help you.

https://learn.microsoft.com/en-us/dynamics365/business-central/finance-setup-reminders

https://www.youtube.com/watch?v=64exiLQt2Uo

I hope I can help.

Regards,

Andrés

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Sohail Ahmed 11,175 Super User 2026 Season 1 on at

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adding more details

https://learn.microsoft.com/en-us/dynamics365/business-central/finance-automate-reminders

✅ Mark the checkbox below if this answer helped you.

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GS-17051342-0 378 on at

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Update...

The issue I was having was not having a step for "Issued Reminders"

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GS-17051342-0 378 on at

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Hi All,

An update...

The issue I was having was not having a step for "Issued Reminders." I confirmed that emails did get sent out. My issue now is that the body of the email is blank. I have the following setup in Reminder Level Communication. Please advise why nothing is showing up in the body of the email.

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