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Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Breadcrumbs Issues

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Posted on by 81

Hello,

Is there any breadcrumbs issue that you are experiencing in UCI that is possible the same as ours?

Breadcrumbs: Customer Service Hub > Service > Contact > ABC XYZ (Sample Contact Record)
1.Create Order > Click Save from ABC XYZ Record Subgrid
2. Inside newly Order Record accidentally clicked Owner directing/opening you to User record
Breadcrumbs: Customer Service Hub > Service > Contact > OID 123245 (Sample order record recently created) > DEF JKL(Sample User Record)
3. Click OID 12345 from the breadcrumb

Issue: Instead of directing/opening the recently created order record, Create Order form will load.

*The OID 12345 record is saved and can be opened under Recent but not from the breadcrumb above.

I have the same question (0)
  • ClarizaDellomas Profile Picture
    81 on at

    Hello,

    Is there any breadcrumbs issue that you are experiencing in UCI that is possible the same as ours?

    Breadcrumbs: Customer Service Hub > Service > Contact > ABC XYZ (Sample Contact Record)
    1.Create Order > Click Save from ABC XYZ Record Subgrid
    2. Inside newly Order Record accidentally clicked Owner directing/opening you to User record
    Breadcrumbs: Customer Service Hub > Service > Contact > OID 123245 (Sample order record recently created) > DEF JKL(Sample User Record)
    3. Click OID 12345 from the breadcrumb

    Issue: Instead of directing/opening the recently created order record, Create Order form will load.

    *The OID 12345 record is saved and can be opened under Recent but not from the breadcrumb above.

  • Verified answer
    Denny Deng Profile Picture
    Microsoft Employee on at

    looks like it's a bug in UCI, please consider raising a support ticket to MS to report the issue

  • ClarizaDellomas Profile Picture
    81 on at

    Yup, that's what we did.

    Currently waiting for their response.

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