Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Breadcrumbs Issues

(0) ShareShare
ReportReport
Posted on by 81

Hello,

Is there any breadcrumbs issue that you are experiencing in UCI that is possible the same as ours?

Breadcrumbs: Customer Service Hub > Service > Contact > ABC XYZ (Sample Contact Record)
1.Create Order > Click Save from ABC XYZ Record Subgrid
2. Inside newly Order Record accidentally clicked Owner directing/opening you to User record
Breadcrumbs: Customer Service Hub > Service > Contact > OID 123245 (Sample order record recently created) > DEF JKL(Sample User Record)
3. Click OID 12345 from the breadcrumb

Issue: Instead of directing/opening the recently created order record, Create Order form will load.

*The OID 12345 record is saved and can be opened under Recent but not from the breadcrumb above.

  • ClarizaDellomas Profile Picture
    ClarizaDellomas 81 on at
    RE: Breadcrumbs Issues

    Yup, that's what we did.

    Currently waiting for their response.

  • Verified answer
    Denny Deng Profile Picture
    Denny Deng on at
    RE: Breadcrumbs Issues

    looks like it's a bug in UCI, please consider raising a support ticket to MS to report the issue

  • ClarizaDellomas Profile Picture
    ClarizaDellomas 81 on at
    Breadcrumbs Issue

    Hello,

    Is there any breadcrumbs issue that you are experiencing in UCI that is possible the same as ours?

    Breadcrumbs: Customer Service Hub > Service > Contact > ABC XYZ (Sample Contact Record)
    1.Create Order > Click Save from ABC XYZ Record Subgrid
    2. Inside newly Order Record accidentally clicked Owner directing/opening you to User record
    Breadcrumbs: Customer Service Hub > Service > Contact > OID 123245 (Sample order record recently created) > DEF JKL(Sample User Record)
    3. Click OID 12345 from the breadcrumb

    Issue: Instead of directing/opening the recently created order record, Create Order form will load.

    *The OID 12345 record is saved and can be opened under Recent but not from the breadcrumb above.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December

Congratulations to our December super stars! 🥳

Start Your Super User Journey

Join the ranks of our community heros! 🦹

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,703 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,433 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Product updates

Dynamics 365 release plans