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Microsoft Dynamics CRM (Archived)

How to create a service activity picking resources from two (or more) different groups

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Hi all,

I have a question regarding the creation of service activities to schedule activities for two groups of resources.

I would need to create a service picking resources from two different groups, one for each group, so when I'll create a service activity for that service it will schedule the activity for two resources.

The reason of my question is that the activity I need to create is one, but it involves at the same time resources of two different groups.

I tried to use subrules, but it haven't worked as I expected. When I tried to schedule a service activity, Dynamics suggested different couples of resources, but any of those came from the same group.

Could you help me? Is it possible without customization?

Thanks a lot

Regards

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