web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Emails from outlook ar...
Microsoft Dynamics CRM (Archived)

Emails from outlook are not coming across as requests

(0) ShareShare
ReportReport
Posted on by Kahspot 161

Hello,

Requests are not being generated in CRM, emails from outlook are not coming across as requests

Checking the mailbox in CRM , it was in a "failed" state. Testing and restarting the mailbox resolved the issue. The error was "Service not available" - so someone must have been wrong with Exchange.

Problem:
However, there are a number of emails in the Test inbox that are new, but are not in CRM as requests. 
How do we get these emails over into CRM? It appears that CRM has already decided that they have been read and are not reading them again. 

Thanks.

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,054 on at

    Hi

    Could you check your Server Profile and make sure the issue you are having is not caused by Process Email From setting.

    ScreenClip-_5B00_659_5D00_.png

    it will only process the emails that are received on or after the set date and time

    If you would like to read more about this setting, please refer to the link below

    https://www.marksgroup.net/blog/dynamics-365-verify-server-side-sync-process-emails-from-settings-before-enabling/

  • Kahspot Profile Picture
    Kahspot 161 on at

    Hello,

    Thanks but 'Process Email From' is set to Feb.2019 and the email issue started two days ago on May 17th.

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,054 on at

    Hi

    If the Process Email from is set to Feb then that's not the issue.

    Could you track an already read email in outlook and see if that syncs across

    It looks like any items that were received when the SSS was it failed state have been ignored.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans