We have our CRM setup so that when an email is delivered it automatically creates a case. On the odd occasion, a case is not created when an email was delivered. This happens once in every 40-50 emails. Also, the email which the case is not automatically created ,is from different emails. Is there any reason why this happens?
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Are there any errors on the workflow log or the CRM logs? Seems if it appears random, you'd need trace logs to see what exactly is failing.
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André Arnaud de Cal...
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