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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / case not being created
Microsoft Dynamics CRM (Archived)

case not being created

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Posted on by Community Member

We have our CRM setup so that when an email is delivered it automatically creates a case. On the odd occasion, a case is not created when an email was delivered. This happens once in every 40-50 emails.  Also, the email which the case is not automatically created ,is from different emails. Is there any reason why this happens?

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  • Wayne Walton Profile Picture
    Wayne Walton 13,728 on at
    RE: case not being created

    Are there any errors on the workflow log or the CRM logs?  Seems if it appears random, you'd need trace logs to see what exactly is failing.

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