I am looking to integrate our Microsoft Dynamics CRM system with our Digium Phone System for
- Auto Dialer (Phone Burner)
- Click-to-dial
- Monitor and Track calls
- and more..
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Hi Kashyap,
Have you found what you're looking for? If not, you may want to know more about Tenfold's CTI solution, they're a third party provider that comes with the features you mentioned above. Other features include 100% call logging and recording, floating (UI), screen pop, user-friendly follow-up and scheduling of tasks, and many more.
You can learn more about them here:
www.tenfold.com/.../digium-switchvox
Best,
Paul
Kashyap, have you successfully integrated the two?
If not, I recommend that you check Tenfold, a 3rd party CTI that integrates MS Dynamics CRM with Digium.
It features everything that you listed: click-to-dial, automatic call logging, call analytics dashboard, a caller ID (screen pop), and some more.
You can learn more about it here:
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