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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / error 404 The attempt ...
Microsoft Dynamics CRM (Archived)

error 404 The attempt to connect to the report server failed when trying to export report data

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Posted on by Seamus 1,577

We recently added a cert to our report server and all seemed ok.

I am not sure how long this problem has been going on but now if we run a CRM report it works fine, but as soon as we take the "Export" (e.g. to Excel) option we get
"The attempt to connect to the report server failed. Check your connection information and that the report server is a compatible version
[WebException: The request failed with HTTP status 404: Not Found"

Other Info:

Request URL: https://OUR URL HERE/Reserved.ReportViewerWebControl.axd?........

When I look in the rsreportserver.config file the
<ReportServerUrl><UrlRoot> tags are empty. Is this normal?

Thanks for any help.

- Seamus

*This post is locked for comments

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    I have a user who is also encountering the same error.  Not a new user.  

    We're using MS CRM 2011.  We've found that the error is to specific user's account only.  Other users are not affected.  Appreciate some answers here.  Thanks.

  • Suggested answer
    JayeshAC Profile Picture
    JayeshAC 1,157 on at

    Hi Seamus,

    Please check the error log for more specific details which you can found at C:\Program Files\Microsoft SQL Server\MSRS11.MSSQLSERVER\Reporting Services\LogFiles\

    Meanwhile, check:

    1. if your MSSQLSERVER directory have different names. It should have only default file.

    2. Also check for config file if it is corrupted.

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