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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Can't Send Email D...
Small and medium business | Business Central, N...
Suggested answer

Can't Send Email Documents to Customers and Vendors

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Posted on by Bryma 4

Hello Everyone,

I am having trouble sending documents via email to customers and vendors on business central.

Kindly find below image for related error.

Any suggestion on how I can resolve this?

Warm regards

Bryma2845.P.O-error.PNG

  • Bryma Profile Picture
    Bryma 4 on at
    RE: Can't Send Email Documents to Customers and Vendors

    Hello Narang,

    The report are custom reports like purchase order etc. Please be aware that we could send emails successfully prior to this recent. This is a recent development.

    Warm regards

  • Suggested answer
    NAV_with_Narang Profile Picture
    NAV_with_Narang 2,238 Moderator on at
    RE: Can't Send Email Documents to Customers and Vendors

    Is the customer/vendor document customized?

    Are these reports configured on Report Selection?

    Seems like the report is failing to run, which gives you this error

  • Bryma Profile Picture
    Bryma 4 on at
    RE: Can't Send Email Documents to Customers and Vendors

    Hi Yun,

    Thank you for your response. Debugging might just be the last resort from us. We are currently looking to resolve this error from the non-development environment.

    Warm regards,

    Bryma

  • Bryma Profile Picture
    Bryma 4 on at
    RE: Can't Send Email Documents to Customers and Vendors

    Hi Inge

    The problem starts when we attached a vendor or customer document and hit send. Emails are user assigned. Also, email was setup without custom codes.

    Regards

  • Bryma Profile Picture
    Bryma 4 on at
    RE: Can't Send Email Documents to Customers and Vendors

    We currently use assigned user emails.

  • Giambattista Malvasi Profile Picture
    Giambattista Malvasi 195 on at
    RE: Can't Send Email Documents to Customers and Vendors

    Hi, you can share your custodia code?

    thank you.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 78,733 Super User 2025 Season 1 on at
    RE: Can't Send Email Documents to Customers and Vendors

    Hi, If this is in Sandbox, I suggest debugging, it seems that there is a runtime error. But I'm not sure what setting is causing this.
    More details: https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/developer/devenv-debugging

    Hope this helps.

    Thanks.

    ZHU

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 999 Moderator on at
    RE: Can't Send Email Documents to Customers and Vendors

    Please provide us with the steps you go through in Business Central before you get this error message.

    It does look like something that is caused by custom code, and if that is the case you will need your developer to debug this together with you.

    If you are not running custom code - you should go to through the E-mail setup and check if you are able to send the test-email.

    learn.microsoft.com/.../admin-how-setup-email

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,384 Moderator on at
    RE: Can't Send Email Documents to Customers and Vendors

    Please make sure if there is no customization done.

  • Suggested answer
    Govinda Kumar Profile Picture
    Govinda Kumar 2,211 Moderator on at
    RE: Can't Send Email Documents to Customers and Vendors

    Hi Bryma,
    I had a similar issue like this before, so make sure to double-check your settings, including SMTP settings as they can cause the problem
    Also, can you please provide a proper screenshot of the process like NAV_with_Narang said..
    Best regards.

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