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Can't Send Email Documents to Customers and Vendors

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Posted on by Bryma

Hello Everyone,

I am having trouble sending documents via email to customers and vendors on business central.

Kindly find below image for related error.

Any suggestion on how I can resolve this?

Warm regards

Bryma 2845.P.O-error.PNG

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NAV_with_Narang 2,320 Moderator on at

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Hi Bryma - Can you please let the community know if you are using Microsoft provided buttons or a custom one? Please share a screenshot of the process

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Govinda Kumar 2,304 Moderator on at

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Hi Bryma,
I had a similar issue like this before, so make sure to double-check your settings, including SMTP settings as they can cause the problem
Also, can you please provide a proper screenshot of the process like NAV_with_Narang said..
Best regards.

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Nitin Verma 21,788 Moderator on at

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Please make sure if there is no customization done.

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Inge M. Bruvik 1,161 Moderator on at

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Please provide us with the steps you go through in Business Central before you get this error message.

It does look like something that is caused by custom code, and if that is the case you will need your developer to debug this together with you.

If you are not running custom code - you should go to through the E-mail setup and check if you are able to send the test-email.

learn.microsoft.com/.../admin-how-setup-email

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YUN ZHU 98,128 Super User 2026 Season 1 on at

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Hi, If this is in Sandbox, I suggest debugging, it seems that there is a runtime error. But I'm not sure what setting is causing this.
More details: https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/developer/devenv-debugging

Hope this helps.

Thanks.

ZHU

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Giambattista Malvasi 195 on at

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Hi, you can share your custodia code?

thank you.

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Bryma 4 on at

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We currently use assigned user emails.

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Bryma 4 on at

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Hi Inge

The problem starts when we attached a vendor or customer document and hit send. Emails are user assigned. Also, email was setup without custom codes.

Regards

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Bryma 4 on at

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Hi Yun,

Thank you for your response. Debugging might just be the last resort from us. We are currently looking to resolve this error from the non-development environment.

Warm regards,

Bryma

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NAV_with_Narang 2,320 Moderator on at

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Is the customer/vendor document customized?

Are these reports configured on Report Selection?

Seems like the report is failing to run, which gives you this error

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