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Supply chain | Supply Chain Management, Commerce
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Business Day configuration in Retail Stores

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Hi Everyone,
I would appreciate your insights regarding a scenario in Dynamics 365 F&O – Retail (Commerce) related to the Business Day configuration.
In the Store setup, there is a parameter called “Post as a business day”, along with another related parameter “End of business day.”
In this field, I set the value to 02:00 AM, which means the store’s business day should end at 2:00 AM.

To test this scenario, I performed several transactions across two dates, for example: 31-05 and 01-06. However, the transactions performed on the new calendar day (01-06) were before 02:00 AM.
The sales was :
For example:
  • Sales on 31-05 = $1000
  • Sales during the first two hours of 01-06 (before 02:00 AM) = $100

After that, the following steps were completed:
  • The shift was closed
  • Data was synchronized from POS to Back Office
The result we observed was that the transactions that occurred before and after midnight (12:00 AM) were grouped into Sales Orders based on the Bussines date, which ending at 02:00 AM.
But in other hand , I reviewed the Retai & Commerce Reports such as :
  • Store transactions
  • Store Sales
  • Channel summary report
  • Organization Summary Report.
While reviewing these reports, I noticed that they calculate and display sales based on the Calendar Date not business date. This means that sales appear separately for each day—for example:
  • 31-05 $1000
  • 01-06 $100
However, based on the Business Day configuration, these reports are expected to reflect sales according to the Business Day rather than the Calendar Day.

In the reports, the results should appear as:
  • 31-05 $1100
However, the client’s expectation is to view the total sales for the business day, meaning that sales of 31-05 should appear as $1100, including the transactions that occurred before 02:00 AM on 01-06, since they belong to the same business day/shift.
Therefore, I have two questions:
1️ Is anyone faced this issue before , as The default should be based on Business date not based on Calendar date
2️ Regarding GL posting, will the sales be posted based on the calendar date (i.e., $1000 for 31-05 and $100 for 01-06), or will they be posted as $1100 under 31-05 based on the Business Day configuration?
Any insights, recommendations, or best practices from your experience would be highly appreciated.
Thank you in advance.
 
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