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Send e-mail via workflow - static and dynamic recipients in BCC field

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I want to send an e-mail via a workflow that includes a case owner and one specific individual (always the same person) in the BCC field. It appears that I can't add both dynamic and "hard-coded" values to the same field - am I missing something?

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  • Suggested answer
    RE: Send e-mail via workflow - static and dynamic recipients in BCC field

    hi NJC1,

    Please add default value equals to that "one specific individual" then add dynamic value in same bcc field

    STEP 1: Add default value from Dynamic operator window

    2604.Snap2.PNG

    Step 2: Add dynamic Value after step 1

    2604.Snap2.PNG

  • Sumit Desai Profile Picture
    Sumit Desai 66 on at
    RE: Send e-mail via workflow - static and dynamic recipients in BCC field

    Hi Prashant,

    Thanks but in my case To,Bcc and CC fields are not appearing on the wizard . Please suggest.

    Thanks

  • NJC1 Profile Picture
    NJC1 on at
    RE: Send e-mail via workflow - static and dynamic recipients in BCC field

    Thanks.

  • Verified answer
    PS Profile Picture
    PS 23,577 on at
    RE: Send e-mail via workflow - static and dynamic recipients in BCC field

    its not possible in standard workflows, you will have to manage between cc & Bcc fields or else you can design a custom workflow activity

  • Verified answer
    Karth Profile Picture
    Karth on at
    RE: Send e-mail via workflow - static and dynamic recipients in BCC field

    Unfortunately, it isn't possible through OOB Workflows. You will have to develop a custom workflow activity for this :(

    Thanks,

    Karth

  • NJC1 Profile Picture
    NJC1 on at
    RE: Send e-mail via workflow - static and dynamic recipients in BCC field

    Sorry my question was can I have both a static value and a dynamic value in the same field (both in BCC for instance)?

  • Suggested answer
    PS Profile Picture
    PS 23,577 on at
    RE: Send e-mail via workflow - static and dynamic recipients in BCC field

    Hi There,

    it can be easily done. Create a workflow on case; add a step 'send email' create ur message.

    from the right navigation, add dynamic values to the 'To' lookup and static to  ur Bcc. below is a screenshot:

  • Suggested answer
    Sumit Bhatnagar 99 Profile Picture
    Sumit Bhatnagar 99 1,850 on at
    RE: Send e-mail via workflow - static and dynamic recipients in BCC field

    Hi...

    Yes, you may use static values or dynamic values in your workflow. Use "send email" step to create an email activity.  Your outgoing profile would decide the process of the email (created through workflow) processing i.e. through outlook or email router.

    thanks.

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