I want to send an e-mail via a workflow that includes a case owner and one specific individual (always the same person) in the BCC field. It appears that I can't add both dynamic and "hard-coded" values to the same field - am I missing something?
*This post is locked for comments
hi NJC1,
Please add default value equals to that "one specific individual" then add dynamic value in same bcc field
STEP 1: Add default value from Dynamic operator window
Step 2: Add dynamic Value after step 1
Hi Prashant,
Thanks but in my case To,Bcc and CC fields are not appearing on the wizard . Please suggest.
Thanks
Thanks.
its not possible in standard workflows, you will have to manage between cc & Bcc fields or else you can design a custom workflow activity
Unfortunately, it isn't possible through OOB Workflows. You will have to develop a custom workflow activity for this :(
Thanks,
Karth
Sorry my question was can I have both a static value and a dynamic value in the same field (both in BCC for instance)?
Hi There,
it can be easily done. Create a workflow on case; add a step 'send email' create ur message.
from the right navigation, add dynamic values to the 'To' lookup and static to ur Bcc. below is a screenshot:
Hi...
Yes, you may use static values or dynamic values in your workflow. Use "send email" step to create an email activity. Your outgoing profile would decide the process of the email (created through workflow) processing i.e. through outlook or email router.
thanks.
André Arnaud de Cal...
291,979
Super User 2025 Season 1
Martin Dráb
230,848
Most Valuable Professional
nmaenpaa
101,156