Send e-mail via workflow - static and dynamic recipients in BCC field

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Posted on by NJC1

I want to send an e-mail via a workflow that includes a case owner and one specific individual (always the same person) in the BCC field. It appears that I can't add both dynamic and "hard-coded" values to the same field - am I missing something?

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Sumit Bhatnagar 99 1,850 on at

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Hi...

Yes, you may use static values or dynamic values in your workflow. Use "send email" step to create an email activity. Your outgoing profile would decide the process of the email (created through workflow) processing i.e. through outlook or email router.

thanks.

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PS 23,577 on at

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Hi There,

it can be easily done. Create a workflow on case; add a step 'send email' create ur message.

from the right navigation, add dynamic values to the 'To' lookup and static to ur Bcc. below is a screenshot:

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NJC1 on at

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Sorry my question was can I have both a static value and a dynamic value in the same field (both in BCC for instance)?

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Karth on at

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Unfortunately, it isn't possible through OOB Workflows. You will have to develop a custom workflow activity for this :(

Thanks,

Karth

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PS 23,577 on at

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its not possible in standard workflows, you will have to manage between cc & Bcc fields or else you can design a custom workflow activity

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NJC1 on at

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Thanks.

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Sumit Desai 66 on at

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Hi Prashant,

Thanks but in my case To,Bcc and CC fields are not appearing on the wizard . Please suggest.

Thanks

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Mohammad Khurshid on at

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hi NJC1,

Please add default value equals to that "one specific individual" then add dynamic value in same bcc field

STEP 1: Add default value from Dynamic operator window

Step 2: Add dynamic Value after step 1

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