Field value always disappears when I click Save and/or Save and Close button

(0) Share

Report

Posted on by USA80

I am in an entity (form), and there is a field that I have marked required. When I select from the option set and hit Save the value that I selected in this required field disappears and then I have to select it again. It is only happening to this one field, not sure why. I have tried removing this field from the form, publishing the changes, reading the field back in, publishing the changes and it is still an issue. When I open an existing record and change this required field and click save, it saves it just fine and keeps the value in the field.

Any help is appreciated.

*This post is locked for comments

I have the same question (0)

All responses (16)

Answers (0)

Aiden Kaskela 19,696 on at

Like (0)

Report

Hi,

What kind of field is it? Does the same thing happen if you click elsewhere on the form and then hit save?

Thanks,

Aiden

Was this reply helpful? Yes No
USA80 26 on at

Like (0)

Report

It is a required field and is a drop down. It doesn't matter where I am on the form when I click save it happens. Does that help?

Was this reply helpful? Yes No
Aiden Kaskela 19,696 on at

Like (0)

Report

I was hoping it wasn't a drop down - they've always been pretty reliable for me. Do you have any custom scripts or business rules on that entity? Anything that could be causing the errant behavior?

Thanks,

Aiden

Was this reply helpful? Yes No
USA80 26 on at

Like (0)

Report

There is java script under Events tab, Form Libraries, this is for what to show in the required field based on what is selected in a different field. No Business rules.

Was this reply helpful? Yes No
Aiden Kaskela 19,696 on at

Like (0)

Report

So that javascript is dynamically populating values in the dropdown?

Was this reply helpful? Yes No
USA80 26 on at

Like (0)

Report

yes

Was this reply helpful? Yes No
Suggested answer

Aiden Kaskela 19,696 on at

Like (1)

Report
My guess is that your drop down has not options in the customizations. Check out the documentation on adding values here: https://msdn.microsoft.com/en-us/library/gg334266.aspx#BKMK_options

This method doesn’t check that the values in the options you add are valid. If you add invalid options they will not work correctly. You must only add options that have been defined for the specific option set attribute that the control is bound to. Use the attribute getOptions or getOption methods to get valid option objects to add using this method.

I believe what it's saying is that you can't have a blank option set, and on the form have js that adds 1, 2, and 3. It won't work. The methods are designed so your option set has valid values in the customizations, and you manipulate that list.

To get your drop down working, try this:

Edit your options and add as many as your highest number of dynamic fields (i.e., if there can be up to 10 items, add 10 option set options). When the form loads, there will be X valid options.

When the form loads, call clearOptions to wipe out the values. This will give you an empty-looking drop down.

When your javascript populates the drop down values, make sure the items you add matches a valid value.

If you do that, you should have valid values in the drop down and it'll stay populated when you click save.

Hope this helps! I'd appreciate if you'd mark this as Answering your question.

Thanks,

Aiden

Was this reply helpful? Yes No
USA80 26 on at

Like (0)

Report

So you are saying to not make this a global option set, but to now make this an option set field and list out all of the options. Then have a java script that run on load, to clear the options form this field...is that correct?

Was this reply helpful? Yes No
Aiden Kaskela 19,696 on at

Like (0)

Report

From reading that documentation, it looks like you can only use the addOption method if you're adding valid values. In order to get that, you need to have valid values in the metadata that correspond with what your code is doing. I don't think it matters if it's a global option set or not, merely that the options in the drop down when you click 'Save' are valid as far as the metadata is concerned.

Was this reply helpful? Yes No
USA80 26 on at

Like (0)

Report

The strange thing is that even know the field value goes away when save is clicked, if I then just leave the page and go back to the form, my record is there with my value yet. So it appears it still saves the value, but on the screen it acts like it removes it and wants you to enter it again

Was this reply helpful? Yes No

Community site session details

Field value always disappears when I click Save and/or Save and Close button

Helpful resources

Quick Links

Responsible AI policies

Neeraj Kumar – Community Spotlight

Congratulations to the November Top 10 Community Leaders!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Featured topics

Product updates

Community site session details

Field value always disappears when I click Save and/or Save and Close button

Helpful resources

Quick Links

Responsible AI policies

Neeraj Kumar – Community Spotlight

Congratulations to the November Top 10 Community Leaders!

Subscribe to this forum!

Select categories

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Featured topics

Product updates