Cross-tenant Dynamics 365 App for Outlook

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Posted on by Gavlar

Microsoft have said that the Dynamics 365 App for Outlook is unsupported when deployed from 1 tenant to another. Does that mean that it is just not possible of is there a workaround out there?

I have the following Online set-up:

Tenant 1: Dynamics 365

Tenant 2: Outlook Exchange

I have successfully deployed the server profile on Tenant 1 and can confirm that Tenant 1 and 2 are talking to each other when it comes to emails.

The problem:

I can't get the Outlook App to push from Tenant 1 to Tenant 2's Outlook OWA. Does anyone have any suggested advice on this subject matter? Is it even possible?

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Hi Gavlar,

You can set up an Exchange Online server profile that uses Oauth cross-tenant authentication.

But following document mentioned that Dynamics 365 App for Outlook is not supported cross-tenant.

Exchange Online cross-tenant authentication - Power Platform | Microsoft Docs

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