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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Error when open activi...
Microsoft Dynamics CRM (Archived)

Error when open activities tab on Social Pane

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Posted on by Community Member

Hi everyone,

There are some accounts and contacts in my CRM 2013 on premises are getting errors when I click on the activities tab in Social Pane. It's ok when I click on the Post or Notes tab, but every time I choose activities tab. It will occur. Not all the accounts or contacts have this errors, only some of them have.

Would you give me any ideas about this problem?

Thank you very much !!!

This is the log:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #D0C35255Detail:

<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">

 <ErrorCode>-2147220970</ErrorCode>

 <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />

 <Message>System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #D0C35255</Message>

 <Timestamp>2014-01-03T17:35:18.9276945Z</Timestamp>

 <InnerFault>

   <ErrorCode>-2147220970</ErrorCode>

   <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />

   <Message>System.InvalidOperationException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #726E7E39</Message>

   <Timestamp>2014-01-03T17:35:18.9276945Z</Timestamp>

   <InnerFault i:nil="true" />

   <TraceText i:nil="true" />

 </InnerFault>

 <TraceText i:nil="true" />

</OrganizationServiceFault>

*This post is locked for comments

I have the same question (0)
  • Kyle M Garrett Profile Picture
    Kyle M Garrett 315 on at

    Hi there.

    I have some users experiencing the exact same problem.

    Just noticed this today (Jan 03, 2013).

    Looking forward to a solution.

  • Community Member Profile Picture
    Community Member on at

    Hi Kyle,

    I think one of the reason is the Social Pane has error. When I tried to created a new entity, that entity doesnt show up in the Post Configuration. I wonder if you have the same error too.

  • Lozici Cezar Profile Picture
    Lozici Cezar 890 on at

    Hi Duc Le,

       I would suggest the following:

    1. First try to see if it is possible to narrow down the activities that are experiencing this issue (to see if there is a specific batch of records - accounts/activities that are effected and/or to identify if this issue is occurring for all of your users or some of them. This will help you identify if the issue is user related, record related or if there is something else causing this.

    2. A more technical approach would be (as the error you are receiving is a pretty generic one) for you to Enable Verbose Tracing on your CRM 2013 server - you can use Diagnostics Tool for Microsoft Dynamics CRM or Follow this article - and using the Time Stamp that you get from the application (as it is present in your above posted error) to identify a more meaningful error or local path which should point you in the right direction.

    If you find yourself in the position of needing help with analyzing the log please reach out to our technical support team via a support incident



    Thank you for using Microsoft Dynamics CRM Communities

    Additional information can be found on the Dynamics CRM Support Blog

    Cezar Lozici

    Support Engineer

    Microsoft Dynamics CRM

  • Community Member Profile Picture
    Community Member on at

    Hi LOZICI,

    Thank you very much for your recommendation. As you advised, I took the trace log from our server and It showed some errors as:

    It seems we have some errors in the attachment? According error 3, after we updated our crm from 2011-2013, we duplicated our organization to keep a backup and disabled it.  But I can see the error here.

    Do you have any other recommendation?

    Thank you again.

    1.

    Error page loaded: OriginalRequestUri=/my org name/Activities/Attachment/download.aspx?AttachmentType=1001&AttachmentId=b7632438-f973-e311-940b-00155d0b1600, BackUri=http://*******.com:5555/main.aspx?etc=2&extraqs=%3f_gridType%3d2%26etc%3d2%26id%3d%257bE6E2F701-990D-E211-94E3-00155D0B0F02%257d%26rskey%3d447428392&pagemode=iframe&pagetype=entityrecord&rskey=447428392

    2.

    Error: Exception of type 'System.Web.HttpUnhandledException' was thrown.

    Error Number: 0x8063110B

    Error Message: INVALID_WRPC_TOKEN

    Error Details: INVALID_WRPC_TOKEN

    Source File: Not available

    Line Number: Not available

    Request URL: http://****/PORTALSP/Activities/Attachment/download.aspx?AttachmentType=1001&AttachmentId=bb632438-f973-e311-940b-00155d0b1600

    Stack Trace Info: [CrmException: INVALID_WRPC_TOKEN]

      at Microsoft.Crm.Application.Security.WrpcContext.ValidateTokenState()

      at Microsoft.Crm.Application.Pages.Activities.ActivityAttachmentDownload.ConfigurePage()

      at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)

      at System.Web.UI.Control.PreRenderRecursiveInternal()

      at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

    [HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown.]   at System.Web.UI.Page.HandleError(Exception e)

      at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.ProcessRequest()

      at System.Web.UI.Page.ProcessRequest(HttpContext context)

      at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

      at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

    3. Error: The CRM organization you are attempting to access is currently disabled.  Please contact your system administrator

    Error Number: 0x8004A104

    Error Message: The CRM organization you are attempting to access is currently disabled.  Please contact your system administrator

    Error Details: The CRM organization you are attempting to access is currently disabled.  Please contact your system administrator

    Source File: Not available

    Line Number: Not available

    Request URL: ***.com:5555/PORTAL/Activities/Attachment/download.aspx?AttachmentType=1001&AttachmentId=eff51357-5742-e311-bac2-00155d0b0f02

    Stack Trace Info: [CrmException: The CRM organization you are attempting to access is currently disabled.  Please contact your system administrator]

      at Microsoft.Crm.BusinessEntities.SecurityLibrary.ValidateOrganizationState(IOrganizationContext context, LocatorServiceContext locatorServiceContext)

      at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetUserInfoCommon(IOrganizationContext context, Guid userGuid, LocatorServiceContext locatorServiceContext)

      at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetCallerAndBusinessGuidsFromThread(WindowsIdentity identity, Guid organizationId, LocatorServiceContext locatorServiceContext)

      at Microsoft.Crm.Authentication.CrmWindowsIdentity..ctor(WindowsIdentity innerIdentity, Boolean publishCrmUser, Guid organizationId)

      at Microsoft.Crm.Authentication.WindowsAuthenticationProviderBase.Authenticate(HttpApplication application, WindowsIdentity userIdentity)

      at Microsoft.Crm.Authentication.AuthenticationStep.Authenticate(HttpApplication application)

      at Microsoft.Crm.Authentication.AuthenticationPipeline.Authenticate(HttpApplication application)

      at Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e)

      at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

      at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

  • Suggested answer
    Lozici Cezar Profile Picture
    Lozici Cezar 890 on at

    Hi Duc Le,

       I believe the 3rd error is on a different logical thread so no need looking into it. Although we do no have the entire log to follow the thread's progression if the 1st and 2nd error are on the same thread it would seem that you cannot access the attachments due to an Invalid Token but cannot be entirely sure without a proper analysis.

       What you should first try ,is to see if the attachments of the records in question are not of a considerable size or nature/bad state. A quick test would be to remove the attachment from the record and try to access them again.

    Thank you for using Microsoft Dynamics CRM Communities

    Cezar Lozici

    Support Engineer

    Microsoft Dynamics CRM

  • David O Profile Picture
    David O 5 on at

    Hi - were you able to resolve this issue as we are just starting to experience it but again like you only on certain accounts - we are on CRM 2013 and have gone straight onto it - with no previous versions - we were not experiencing this 2 weeks ago but we are now?

    Many thanks

  • Community Member Profile Picture
    Community Member on at

    I am experiencing the exact same error as the others. How do I remove said offending attachments from the activities? In the database?

  • Community Member Profile Picture
    Community Member on at

    The errors were fixed when the I upgraded our CRM to Service Pack 1. In case you want to remove attachments, you can use advance find to search (email messages -->attachment size)

  • Community Member Profile Picture
    Community Member on at

    Attachment Size is not a searchable field in CRM 2013 that i can see.

  • Community Member Profile Picture
    Community Member on at

    There you go

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