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I would like to diagnose the issue of not receiving external emails to a particular email in CRM. The email is being received within the Gmail service, but it is not being created as an activity on CRM and I would like to see what exactly is happening in this transmission. Is there a way to view the attempts made at receiving this email in CRM? Thanks!
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Hi,
If you're using CRM OnPremise you can review server logs on machine where CRM or Email Router is installed.
If only particular emails are not syncronized - try to check user settings:
technet.microsoft.com/.../hh699705.aspx
Also check the set-up - email is approved, incoming email profile is configured e.t.c.
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