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Microsoft Dynamics CRM (Archived)

Is there a way to view email processing logs on CRM?

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Posted on by Community Member

I would like to diagnose the issue of not receiving external emails to a particular email in CRM. The email is being received within the Gmail service, but it is not being created as an activity on CRM and I would like to see what exactly is happening in this transmission. Is there a way to view the attempts made at receiving this email in CRM? Thanks!

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Hi,

If you're using CRM OnPremise you can review server logs on machine where CRM or Email Router is installed.

If only particular emails are not syncronized - try to check user settings:

technet.microsoft.com/.../hh699705.aspx

Also check the set-up - email is approved, incoming email profile is configured e.t.c.

technet.microsoft.com/.../hh699668.aspx

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