D365 Emails stuck in pending send status

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Posted on by Unknown Developer

We experience in Dynamics 365 Customer Service a problem, that all Emails which were previously send out without any problems, are now stuck in "pending send" status. We also experienced trouble with email synchronization of incoming emails. This problem was solved after 3h automatically. But the problem with sending emails from the CRM still exists.

Anyone who experiences the same Problem?

We think that it may be a problem which directly comes from Microsoft. It may be connected to some server problems with the sandbox server from Microsoft. But this is just a guess.

We tried almost everything we could, but we can't to much on the D365 Online version of CRM. A Service ticket was created, but we still wait for a respond from microsoft.

Thanks for any suggestions.

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Community Member Microsoft Employee on at

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RE: D365 Emails stuck in pending send status

Hi,

Yes, the issue should come from the Microsoft. Please wait for the respond form Microsoft. And if you share the solution would be better.