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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Users cannot open atta...
Microsoft Dynamics CRM (Archived)

Users cannot open attachments

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Posted on by Justin Dale 172

Hello, we are once again having the same issue we had in the post below:

https://community.dynamics.com/crm/f/117/t/183413

 

Getting "Record is Unavailable" error page when they try to open an attachment in the Notes section. Seems to be anyone in the system except myself, who has the Administrative license (being the only difference between me and them. I have tried using the same roles I have on other people and still doesn't work).

I've tried rebooting the server, and the SQL server, I've tried doing the Microsoft.Crm.Tools.WRPCKeyRenewal.exe with parameter /R  and still nothing. Has anyone else come across this and actually found a solution? We're stumped!!

 

Thanks for your help in advance

 

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  • migsbeja Profile Picture
    migsbeja 655 on at

    Hello,

    I would sugest to do this: "..get the users to open the developer toolbar in IE, select Cache > Always Refresh From Server and then refresh the browser.

    Some sort of reference to the old key must be cached on the client machine???  Anyway the issue happened again yesterday (one month later) and just forcing the browser to refresh from the server made the issue go away - no need to restart the services or run the KeyRenewal tool."

    An old post that I foumd with your problemas and they resolved that way (at least would fix temporarly).

    community.dynamics.com/.../165273

    Hope that helps.

  • Justin Dale Profile Picture
    Justin Dale 172 on at

    Hi Miguel thanks for replying. I have tried that and it did not seem to help. It happens on Firefox and Chrome as well. My Async services are running, and restarting them and IIS, or recycling App pool does not help.

    Seeing this in event viewer:

    Event code: 3005 
Event message: An unhandled exception has occurred. 
Event time: 8/31/2016 2:44:50 PM 
Event time (UTC): 8/31/2016 8:44:50 PM 
Event ID: 646314a2e8c54f5891a14bfb3c5cddde 
Event sequence: 51 
Event occurrence: 1 
Event detail code: 0 
 
Application information: 
    Application domain: /LM/W3SVC/1/ROOT-1-131171498557586511 
    Trust level: Full 
    Application Virtual Path: / 
    Application Path: C:\Program Files\Microsoft Dynamics CRM\CRMWeb\ 
    Machine name: NOVEMBER 
 
Process information: 
    Process ID: 4896 
    Process name: w3wp.exe 
    Account name: domain\crm1 
 
Exception information: 
    Exception type: CrmConfigObjectNotFoundException 
    Exception message: CrmKey With Id = 4c15378c-2a54-e611-80c0-00155d0aad18 Does Not Exist
   at Microsoft.Crm.CrmKey.LoadExistingKey(Guid crmKeyId, LocatorServiceContext locatorServiceContext)
   at Microsoft.Crm.CrmKeyService.GetKeyFromHash(Byte[] hashValue)
   at Microsoft.Crm.Application.Security.WrpcContext.ValidateToken()
   at Microsoft.Crm.Application.Controls.AppPage.ValidateWrpcContext()
   at Microsoft.Crm.Application.Controls.AppPage.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

 
 
Request information: 
    Request URL: crm.domain.com/.../download.aspx;IsNotesTabAttachment=1&AttachmentId=918ddb6e-e2f1-e511-80bd-00155d0aad18&CRMWRPCToken=jDcVTFQqEeaAwAAVXQqtGEJogrOjB7i54iB84XQysF4ISiIYGkYzKFPeYVcGSmOk&CRMWRPCTokenTimeStamp=636074928823547776 
    Request path: /DITCRM/Activities/Attachment/download.aspx 
    User host address: 192.168.10.86 
    User: domain\user 
    Is authenticated: True 
    Authentication Type: Federation 
    Thread account name: domain\user
 
Thread information: 
    Thread ID: 23 
    Thread account name: domain\crm1
    Is impersonating: False 
    Stack trace:    at Microsoft.Crm.CrmKey.LoadExistingKey(Guid crmKeyId, LocatorServiceContext locatorServiceContext)
   at Microsoft.Crm.CrmKeyService.GetKeyFromHash(Byte[] hashValue)
   at Microsoft.Crm.Application.Security.WrpcContext.ValidateToken()
   at Microsoft.Crm.Application.Controls.AppPage.ValidateWrpcContext()
   at Microsoft.Crm.Application.Controls.AppPage.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 
 
Custom event details:
  • migsbeja Profile Picture
    migsbeja 655 on at

    Hi,

    Have you tried to see more info with crmdiagtool? Running the tool and then execute the steps to the error.

    Is this a fresh installation or was a migration?

    Have you tried to put the admin license on someone else to check?

    Have you tried to search for that key in the MSCRM_CONFIG DB?

    CrmKey With Id = 4c15378c-2a54-e611-80c0-00155d0aad18 Does Not Exist

    Sorry for the questions, but it is to get more info.

  • Verified answer
    migsbeja Profile Picture
    migsbeja 655 on at

    By the way, found this steps that you can try too:

    "...Had to clear IE's history (only deleted "Temporary Internet Files and websites files" and "Cookies and website data"), specifically I had to UNcheck the first option "Preserve Favorites website data". With that option checked, deleting the the cookies and temp. files wouldn't do any good.

    Hope this helps someone.

    Apparently this seems to be mostly client-side issue (or possibly combination of both client and server-side), despite what the error message suggests."

    community.dynamics.com/.../183087

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