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CRM Dynamics on MAC not working

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Posted on by Community Member

Hi to all community,

i need your precious help, i am desperate and out of ideias...

where i work it was implemented Microsoft Dynamics CRM

everything is going ok except on one user that as a iMAC

i try acessing "SIPP.mydomain.pt " and then asks for the user and password (all ok for now)

i put user and password (they are correct yes) and i doesn't work. keeps on given msg no permission.

i try this in the following browsers withe the following results:

Safari: after log-in it give a lot of error messages, and after i pass the several layers os messages i can acess CMR, but anything i do the messages come back again.

Firefox: after log-in it gives permissions error

Chrome: after log-in it giver permissions error.

what i have seen so far:

if log-in with different user on the MAC and

in safari it gives error messages, but less

on fire-fox and chrome it works but loads the mobile version

all browser are up to date

What i have done:

install silverlight for mac

create a new user

give original user admin privileges

try the user that is not working in windows and it works in windows

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Drew Poggemann 4 on at

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RE: CRM Dynamics on MAC not working

Hi Pedro,

Sorry to hear about your challenges with the Mac. Only Safari is supported for 2013 of Dynamics CRM.

technet.microsoft.com/.../dn531055(v=crm.6).aspx

Ye, in Firefox and Chrome if you open up on a mac it pulls up the mobile view :) Not sure why but not supported so I never opened a case on it...

We currently use Dynamics CRM 2013 and I utilize Version 10.0 (11602.1.50.0.10) of Safari and do not receive any errors when navigating Dynamics CRM.

Is everything working ok on Windows machines?

Thanks much,

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Davyjones 1,299 on at

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RE: CRM Dynamics on MAC not working

Hi,

If the mobile version comes up you can bring to the normal, just go to the URL there will be a "../m" (m for mobile) instead remove and use .."main.aspx" it should work fine. however there are challenges when loading lookup values when working in the system.

Thanks

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Community Member on at

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RE: CRM Dynamics on MAC not working

HI there.

i am keeping the battel

One of the erros on safaria is:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #3C8D15B1Detail: <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts"> <ErrorCode>-2147220970</ErrorCode> <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" /> <Message>System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #3C8D15B1</Message> <Timestamp>2016-11-30T13:02:01.9811326Z</Timestamp> <InnerFault> <ErrorCode>-2147220970</ErrorCode> <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" /> <Message>System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #0F04322B</Message> <Timestamp>2016-11-30T13:02:01.9811326Z</Timestamp> <InnerFault i:nil="true" /> <TraceText i:nil="true" /> </InnerFault> <TraceText i:nil="true" /> </OrganizationServiceFault>

Does this help??

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Community Member on at

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RE: CRM Dynamics on MAC not working

Hi Drew,

This is what Safari gives me as error:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #3C8D15B1Detail: <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts"> <ErrorCode>-2147220970</ErrorCode> <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" /> <Message>System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #3C8D15B1</Message> <Timestamp>2016-11-30T13:02:01.9811326Z</Timestamp> <InnerFault> <ErrorCode>-2147220970</ErrorCode> <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" /> <Message>System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #0F04322B</Message> <Timestamp>2016-11-30T13:02:01.9811326Z</Timestamp> <InnerFault i:nil="true" /> <TraceText i:nil="true" /> </InnerFault> <TraceText i:nil="true" /> </OrganizationServiceFault>

can you help me?

BR

Pedro

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