Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM (Archived)

Dynamics 365 CRM portal meets WCAG 2.1 accessibility standards or not

(0) ShareShare
ReportReport
Posted on by Microsoft Employee

Hi Team,

There is a ask from customer to confirm whether Dynamics 365 CRM Customer portal meets WCAG  2.1 accessibility standards or not. I tried to search for this but didn't get any details on this.

Regards,

Pallavi

*This post is locked for comments

  • Suggested answer
    Nick.Doelman Profile Picture
    Nick.Doelman 1,947 Most Valuable Professional on at
    RE: Dynamics 365 CRM portal meets WCAG 2.1 accessibility standards or not

    Go to this website:

    [View:https://cloudblogs.microsoft.com/industry-blog/government/2018/09/11/accessibility-conformance-reports/:750:50]

    Search for "Dynamics 365 Customer Engagement - Portal" and you have some downloads available regarding WCAG.

    2019_2D00_04_2D00_25_5F00_13_2D00_27_2D00_03.png

  • Verified answer
    Dmytro Rutkovskyi Profile Picture
    Dmytro Rutkovskyi 1,835 on at
    RE: Dynamics 365 CRM portal meets WCAG 2.1 accessibility standards or not

    I don't believe they retrieve official WCAG 2.1 certificate, and actually, I'm not sure such certification exists.

    CRM Portals surely satisfy absolute most of WCAG requirements (99%), including Voice Readers, Keyboard accessibility, all the descriptive elements of the tags and meta tags and so on. 

    Standard Blue Theme probably will fail to comply enhanced contrast requirements on any possible device, but its common problem for this topic.

    If you need something "official" - you need to contact Microsoft directly :)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,391 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,445 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans