Dynamics 365 CRM portal meets WCAG 2.1 accessibility standards or not

(0) Share

Report

Posted on by Community Member Microsoft Employee

Hi Team,

There is a ask from customer to confirm whether Dynamics 365 CRM Customer portal meets WCAG 2.1 accessibility standards or not. I tried to search for this but didn't get any details on this.

Regards,

Pallavi

*This post is locked for comments

All responses (2)

Answers (1)

Suggested answer

Nick.Doelman 1,947 Most Valuable Professional on at

Like (0)

Report

RE: Dynamics 365 CRM portal meets WCAG 2.1 accessibility standards or not

Go to this website:

[View:https://cloudblogs.microsoft.com/industry-blog/government/2018/09/11/accessibility-conformance-reports/:750:50]

Search for "Dynamics 365 Customer Engagement - Portal" and you have some downloads available regarding WCAG.
Verified answer

Dmytro Rutkovskyi 1,835 on at

Like (0)

Report

RE: Dynamics 365 CRM portal meets WCAG 2.1 accessibility standards or not

I don't believe they retrieve official WCAG 2.1 certificate, and actually, I'm not sure such certification exists.

CRM Portals surely satisfy absolute most of WCAG requirements (99%), including Voice Readers, Keyboard accessibility, all the descriptive elements of the tags and meta tags and so on.

Standard Blue Theme probably will fail to comply enhanced contrast requirements on any possible device, but its common problem for this topic.

If you need something "official" - you need to contact Microsoft directly :)