Dynamics 365 CRM portal meets WCAG 2.1 accessibility standards or not

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Hi Team,

There is a ask from customer to confirm whether Dynamics 365 CRM Customer portal meets WCAG 2.1 accessibility standards or not. I tried to search for this but didn't get any details on this.

Regards,

Pallavi

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Nick.Doelman 1,947 Most Valuable Professional on at

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Go to this website:

[View:https://cloudblogs.microsoft.com/industry-blog/government/2018/09/11/accessibility-conformance-reports/:750:50]

Search for "Dynamics 365 Customer Engagement - Portal" and you have some downloads available regarding WCAG.

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Dmytro Rutkovskyi 1,835 on at

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I don't believe they retrieve official WCAG 2.1 certificate, and actually, I'm not sure such certification exists.

CRM Portals surely satisfy absolute most of WCAG requirements (99%), including Voice Readers, Keyboard accessibility, all the descriptive elements of the tags and meta tags and so on.

Standard Blue Theme probably will fail to comply enhanced contrast requirements on any possible device, but its common problem for this topic.

If you need something "official" - you need to contact Microsoft directly :)

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