Why a Posted and Invoiced Sales Order is still on the sales order list?

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Posted on by Nertila Tila12

Hello,

I have an order since March that have been Posted an Shipped, but is still on the Sales Order list, which should not happen as the shipment and the invoice have been posted

Can someone show me which can it be the problem?

Thank you in advance.

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YUN ZHU 91,334 Super User 2025 Season 2 on at

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RE: Why a Posted and Invoiced Sales Order is still on the sales order list?

Post the invoice from Sales Invoice page, not from Sales Order page directly.

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Nertila Tila12 85 on at

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RE: Why a Posted and Invoiced Sales Order is still on the sales order list?

What do you mean if you post an invoice for the SO -> SI process?

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YUN ZHU 91,334 Super User 2025 Season 2 on at

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RE: Why a Posted and Invoiced Sales Order is still on the sales order list?

Hi, this is the standard behavior of BC. If you post an invoice directly on SO, SO will be deleted automatically. But if you post an invoice for the SO -> SI process, SO will not be deleted automatically.

If you don’t want to keep these orders, you can use the function below.

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Muhammad Zaid 282 on at

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RE: Why a Posted and Invoiced Sales Order is still on the sales order list?

Hi Nertila,

Are you able to open related documents to this sales order? Please try to open posted sales shipment and posted sales invoices.

If you open it successfully then I suggest copy the company and try to post this sales order again in the copy company and check the impact on it.

Let me know your thoughts.

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Nertila Tila12 85 on at

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RE: Why a Posted and Invoiced Sales Order is still on the sales order list?

Hi Mahgah ,

thanks for answering but i didnt saw any other line on my sales order.

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MahGah 15,511 on at

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RE: Why a Posted and Invoiced Sales Order is still on the sales order list?

Hi

Sometimes if somewhere in SO Line you have a line that has "item" or "Resource" but nothing has been selected it cause this issue. I did not see it in your picture but sometimes it is way below the original lines. Just thought to point it out.

Thanks

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Nertila Tila12 85 on at

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RE: Why a Posted and Invoiced Sales Order is still on the sales order list?

On the related "Posted Sales Shipment" i found this error:

Error while posting order:

This document cannot be shipped completely. Change the value in the Shipping Advice field to Partial.

Maybe is this the error?

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Abram Towle 40 on at

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RE: Why a Posted and Invoiced Sales Order is still on the sales order list?

Okay thanks. And what do you use to ship? If you use Warehouse Shipments, can you try to create one from that Sales Order to see if it creates one?

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Nertila Tila12 85 on at

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RE: Why a Posted and Invoiced Sales Order is still on the sales order list?

Yeah, it is 1 on each line.

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Abram Towle 40 on at

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RE: Why a Posted and Invoiced Sales Order is still on the sales order list?

Is there a Quantity on those lines, and is it 1 for each?

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