Track mailto response inside campaign

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Posted on by Ndewitt

I have created a marketing email to be used in a campaign which has a 'Call to Action' button, a mailto link that drafts a short response for the recipient to easily reply.

I have given the mailto link the same subject as the response email would have if the recipient used their mail client reply button.

When i reply to the email using the client reply button, the response shows up in the campaign response list, but when i reply using the call to action button, then nothing shows up in the response list.

How can I get CRM to track the email response inside the campaign when i am generating the response text via a mailto link?

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