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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Cancel Order - can'...
Microsoft Dynamics CRM (Archived)

Cancel Order - can't find field desciption

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Posted on by happyman 565

Hi All,

In system exist standard form for order cancel.

desciption.PNG

I'd like to send automatically a email with order details such as description and cancel date.
how can i achieve that.

Thanks a lot.

*This post is locked for comments

I have the same question (0)
  • Verified answer
    Kokulan Profile Picture
    Kokulan 18,054 on at

    Hi

    The description is stored in Order Close activity description field. Its not stored on Order itself.

    If you want to use the description in an email thats triggered on order status change, you will have to create a Custom Workflow Activity that returns the value from description field on order close activity.

    ScreenClip-_5B00_221_5D00_.png

    ScreenClip-_5B00_221_5D00_.png

    Hope this helps

  • happyman Profile Picture
    happyman 565 on at

    Thanks a lot.

  • happyman Profile Picture
    happyman 565 on at

    Hi,

    How can i make this field read-only

  • Suggested answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi ,  

    There is limited control  in cancel order window , unfortunately you can not make field readonly in this cancel order form.

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