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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / From Field Disabled on...
Microsoft Dynamics CRM (Archived)

From Field Disabled on Workflow Emails

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Posted on by Shooter McGavin

For some reason, the From field is disabled for me on the email creation screen in workflows. This is on disabled and even brand new workflows. The field isn't read-only on any entity forms. My account is a System Administrator. Does anyone know what might cause this?

This is on CRM 2016 SP1 on-premise (v. 8.1.0359).

Thanks!

wf_2D00_email_2D00_from_2D00_disabled.png

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I have the same question (0)
  • Felippe Profile Picture
    Felippe 796 on at

    This field are disabled at the main form?

  • Shooter McGavin Profile Picture
    Shooter McGavin on at

    No, the main Email form works fine, no disabled fields. It's only disabled in workflows.

    EDIT: The From field is disabled/read-only on the main form. Not sure what I was looking at the first time.

  • Melissa Saale Profile Picture
    Melissa Saale on at

    It is in one of my client systems as well.  Have you figured out why this is the case?

  • Suggested answer
    Shooter McGavin Profile Picture
    Shooter McGavin on at

    It appears to be an issue with 2016 update 1. This page offers a solution, but I haven't tried it: http://stackoverflow.com/questions/38802564/from-field-locked-on-email-form-in-dynamic-crm-2016

    1. Create a new Solution, find the Email entity and add only the From field to the Solution.
    2. Export the Solution, extract it and open the customizations.xml file.
    3. Find the <LookupTypes /> tag and replace it with:
    <LookupTypes>               
<LookupType id="00000000-0000-0000-0000-000000000000">8</LookupType>
<LookupType id="00000000-0000-0000-0000-000000000000">2020</LookupType>
</LookupTypes>

    4. Save changes, zip back the Solution folder and import it back to your CRM organization.

  • Melissa Saale Profile Picture
    Melissa Saale on at

    This did resolve my issue.  I'm not entirely sure that it is an issue with just 2016 Update 1 - looks like it is related to different DB versions.  I have several clients on 2016 Update 1, but only one client had this issue.  The DB version that had this issue was 8.1.0.502. 

    Also, just to make double sure the lookuptypes suggested in this answer were correct, I exported the from field from another system.  They are correct.

    Thanks for the quick reply!

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