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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Navison to CRM issue-o...
Microsoft Dynamics CRM (Archived)

Navison to CRM issue-owner Name showing different

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Posted on by sandeepc 5,005

For customer 204684, this is Shevette Barnes’s account, but in CRM it shows under Janet Hoover

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  • sandeepc Profile Picture
    sandeepc 5,005 on at
    RE: Navison to CRM issue-owner Name showing different

    ok thank you @shukla

  • sandeepc Profile Picture
    sandeepc 5,005 on at
    RE: Navison to CRM issue-owner Name showing different

    will there be an any other issue other than this??

  • Verified answer
    PS Profile Picture
    PS 23,577 on at
    RE: Navison to CRM issue-owner Name showing different

    Go to your connector and check field mapping and if it's not there add it

    Mark Christie's reply probably tells you everything, you need to Google it

  • sandeepc Profile Picture
    sandeepc 5,005 on at
    RE: Navison to CRM issue-owner Name showing different

    any more sugestion@mark to proceed further

  • sandeepc Profile Picture
    sandeepc 5,005 on at
    RE: Navison to CRM issue-owner Name showing different

    yes how @shukla

  • Verified answer
    PS Profile Picture
    PS 23,577 on at
    RE: Navison to CRM issue-owner Name showing different

    If you are oob connector for nav crm, it's quite easy to do

  • Verified answer
    PS Profile Picture
    PS 23,577 on at
    RE: Navison to CRM issue-owner Name showing different

    Sandeep, I don't think you have mapped the owner field of crm with inside sp of nav

    You need to map it and make sure that the user is present in crm

  • Verified answer
    TheMarkChristie Profile Picture
    TheMarkChristie 10,328 on at
    RE: Navison to CRM issue-owner Name showing different

    Hi Sandeep

    A couple of things to check

    1) That the integration you are using is set to 2 way

    2) The integration is not built using a Service Account that passes that information all the time

    3) That user exists in both systems

    4) The integration is not hard coded to send that name over

    I would also check which system is correct and find out which one was updated last - this would show you where to look at initially

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