For customer 204684, this is Shevette Barnes’s account, but in CRM it shows under Janet Hoover
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ok thank you @shukla
will there be an any other issue other than this??
Go to your connector and check field mapping and if it's not there add it
Mark Christie's reply probably tells you everything, you need to Google it
any more sugestion@mark to proceed further
yes how @shukla
If you are oob connector for nav crm, it's quite easy to do
Sandeep, I don't think you have mapped the owner field of crm with inside sp of nav
You need to map it and make sure that the user is present in crm
Hi Sandeep
A couple of things to check
1) That the integration you are using is set to 2 way
2) The integration is not built using a Service Account that passes that information all the time
3) That user exists in both systems
4) The integration is not hard coded to send that name over
I would also check which system is correct and find out which one was updated last - this would show you where to look at initially
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