Navison to CRM issue-owner Name showing different

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Posted on by sandeepc

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For customer 204684, this is Shevette Barnes’s account, but in CRM it shows under Janet Hoover

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TheMarkChristie 10,328 Moderator on at

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Hi Sandeep

A couple of things to check

1) That the integration you are using is set to 2 way

2) The integration is not built using a Service Account that passes that information all the time

3) That user exists in both systems

4) The integration is not hard coded to send that name over

I would also check which system is correct and find out which one was updated last - this would show you where to look at initially

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PS 23,577 on at

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Sandeep, I don't think you have mapped the owner field of crm with inside sp of nav

You need to map it and make sure that the user is present in crm

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PS 23,577 on at

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If you are oob connector for nav crm, it's quite easy to do

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sandeepc 5,514 on at

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yes how @shukla

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sandeepc 5,514 on at

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any more sugestion@mark to proceed further

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PS 23,577 on at

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Go to your connector and check field mapping and if it's not there add it

Mark Christie's reply probably tells you everything, you need to Google it

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sandeepc 5,514 on at

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will there be an any other issue other than this??

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sandeepc 5,514 on at

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ok thank you @shukla

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