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Hi experts,
deleted records are hanging around the lookup fields in recently used items in interactive service hub.
*This post is locked for comments
Please clear your browser cache and see if it refreshes the recently viewed list.
If it does not, you could also try and disable the feature and publish all
[View:https://www.inogic.com/blog/2011/07/how-to-enable-and-disable-the-most-recently-used-items-for-lookup-field-only/:750:50]
If it does not , since you are on CRM Online, you could also use SDK to clear the recently viewed items
Please have a read of the following links
[View:https://community.dynamics.com/crm/f/117/t/95331:750:50]
[View:https://social.microsoft.com/Forums/en-US/60c1d7ae-edb6-497e-b295-d1be7a5ca091/clear-recently-visited-list?forum=crm:750:50]
[View:https://www.magnetismsolutions.com/blog/roshanmehta/2011/03/13/A_Closer_Look_at_Recently_Visited_Items_in_Dynamics_CRM_2011.aspx:750:50]
Thanks
Hi Eswar,
Thanks for your reply . I have tried disabling the recently used items but in the lookup i am unable to change the filter view .
Could you please share a screenshot of the filter view issue you are having?
It got resolved thanks
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