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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Quote Total Amount/Dis...
Microsoft Dynamics CRM (Archived)

Quote Total Amount/Display Amount not calculating

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Posted on by BarryH23 70

Hi there,

When adding products to a new quote/any quote the detail amount is not calculating.

Not sure what I'm doing wrong, I've added the product in, it shows a value of £175.00

But the detail amount and total amount show as £0.00 click save, back out, back in no change.

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  • Joseph McGregor Macdonald Profile Picture
    Joseph McGregor Mac... 597 on at

    This may be caused by a missing Price List reference. Does your Quote and/or the referenced Product have its Price list populated?

    I have experienced behaviour in CRM where amounts are not populated simply because the Price List is missing despite the fact the Price List amounts are not used

  • BarryH23 Profile Picture
    BarryH23 70 on at

    The default price list for the product and the quote are both set to Default Price list which is GBP £

    If I put in a write-in it works fine, the extended amount calculates.

    The existing products are not getting any extended amount, so it seems to be an issue with that.

  • Verified answer
    BarryH23 Profile Picture
    BarryH23 70 on at

    In the end this was due to a CRM update where we were using an old form version of the product page.

    Along with the price list form also being the old one as well

    Updated the form to use the latest one in customisation section all working now

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