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Office 365 Enterprise K1 cannot use Dynamics CRM Customer Self Service Portal?

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Posted on by Community Member

Hi,

Just want to verify if K1 licensed users do not have access to CRM Customer Self-Service Portal. Right now the user can login to the portal successfully (user is redirected to login.microsoftonline.com and login successfully) but after authentication, it will go back to the login page of the portal that is not signed in.

If K1 really do not have an access, can you provide me an alternative user license/type to access the portal? And why do K1 users do not have access to the CRM portal.

Thanks in advance.

John.

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TheMarkChristie 10,328 Moderator on at

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your K1 license give you the access to the following

[View:https://products.office.com/en-gb/business/compare-office-365-kiosk-plans:750:50]

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I have a followup question. Is the K1 user automatically an AAD user?

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