Sending email to multiple recipients using Dynamics Values in CRM Workflow

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I am sending emails to multiple recipients using Dynamic Values, but the system is not sending email to all the recipients instead it is sending only to the first recipient in the list Here is what i have in the TO Field "{Solution Center(Owning Business Unit (Business Unit));General Manager(Owning Business Unit (Business Unit));Created By(Opportunity);Owner(Opportunity);Owning User(Opportunity)}"

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You should use team-based recipients lists rather than user-based lists in order to comply with best practices for maintaining your CRM data. Also, make sure that all of your recipients have valid email addresses.

Please vote for my answer if it helped you with your problem.

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But how to do this, as in the static email search box only users are available, we cant add teams there.

Please suggest

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I would recommend importing this custom solution created by Jason Lattimer: crm2011internalemail.codeplex.com. It will enable you to send emails to business unit, team, and security role.

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Hello Mudassar. I am having this same issue and was wondering if you have a resolution to it?

I think that the way to resolve it may be to add each dynamic value to the email separately instead of all at once. Meaning, choose one dynamic value to put into the 'To' list, click ok, clear that out, and then enter the second dynamic value and so on.

I have not tested that approach out yet. Was hoping to find the answer first, but that is my thought.

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Here is the solution provided by MS Support

ISSUE:

=====

When sending an e-mail to multiple users, using Dynamic Values, only one person is receiving the e-mail.

CAUSE:

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The Dynamic Value should be written in the form {Recipient 1} {Recipient 2} .. {Recipient n} and it was being used like {Recipient 1 ; Recipient 2 ; ... ; Recipient n} which only outputs 1 value

RESOLUTION:

============

To solve the problem the customer changed the "To" field. Where before there were the Dynamic Values:

{SCM(Owning Business Unit (Business Unit))} {GM(Owning Business Unit (Business Unit))} {Created By(Opportunity)} {Owner(Opportunity)} {Owning User(Opportunity)}

It was replaced with the new Dynamic Values:

{SCM(Business Unit (Business Unit))} {GM(Business Unit (Business Unit))} {Created By(Opportunity)} {Owner(Opportunity)} {Owning User(Opportunity)}

It should be noted that during the troubleshooting of this case we identified a new issue, because the Dynamic Value "Solution Center(Owning Business Unit (Business Unit))" wasn't having any output. We corrected it to "SCM(Business Unit (Business Unit))" to reference to the correct Business Unit Record and have the expected output.

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hi mudassar can u pls explain in some more brief this scenario.

i want to send a mail to group of people as u said how i have to configure this in workflow.

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