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Dynamics 365 CommunityForums Supply chain | Supply Chain Management, Commerce inactive address can...

Supply chain | Supply Chain Management, Commerce

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inactive address can't be updated on a partially delivered IC Sales order

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Posted on by Henk van Wendel

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If an address is changed on the customer, the address also has to be changed on the open Sales orders, otherwise this message will appear on the sales order

But....

If we try to update the address on a partially delivered Intercompany SO, the address is not updated if the line is partially delivered !

Because the address is not updated, we are not able to deliver that SO line from our distribution center, because WMS doesn't allow to release a sales order line with an inactive address...

How can we ship the line?

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nunomaia 25 Moderator on at

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If i'm not in mistake that scenario in not supported by D365. I would open a support request to MS to unblock that case

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