Update workerid via C# code

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Posted on by Community Member Microsoft Employee

We are using CRM Dynamics 2015 update1 (Carina) online. I have C# code that uses an existing queueItem and calls RouteToRequest to move it to a different queue.

The workerId field (which starts out with a value in the existing queueItem) ends up being empty and there does not appear to be a way to set it with RouteToRequest.

So I added code in to update the workerId via calling the PickFromQueueRequest with an execute call.

This errors out with “You are not allowed to pick.” and a stack trace. It does not say anything about security being an issue in the stack trace.

I did locate a Microsoft example of how to update the workedId with the PickFromQueueRequest and it didn’t have anything unexpected in it compared to my code.

Any ideas on why this fails?

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Community Member Microsoft Employee on at

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RE: Update workerid via C# code

Thank you for the answer! The problem turns out to be that the destination queue was set to private and not defined as public as it should have been.
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Royal King 27,686 on at

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RE: Update workerid via C# code

Did you try with UpdateRequest to update the workedBy value?

here is the code that worked forme to updated workerid in the queue item

var updateReq = new Entity("queueitem");
updateReq.Attributes["queueitemid"] = new Guid("{84B7D452-2845-E511-80F0-00155D016001}");
updateReq.Attributes["workerid"] = new EntityReference("systemuser", new Guid("{784D6F09-A20E-E411-80BA-00155D01A00C}"));
service.Update(updateReq);