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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Update workerid via C#...
Microsoft Dynamics CRM (Archived)

Update workerid via C# code

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Posted on by Community Member

We are using CRM Dynamics 2015 update1 (Carina) online. I have C# code that uses an existing queueItem and calls RouteToRequest to move it to a different queue.

The workerId field (which starts out with a value in the existing queueItem) ends up being empty and there does not appear to be a way to set it with RouteToRequest.

So I added code in to update the workerId via calling the PickFromQueueRequest with an execute call.

This errors out with “You are not allowed to pick.” and a stack trace. It does not say anything about security being an issue in the stack trace.

 

I did locate a Microsoft example of how to update the workedId with the PickFromQueueRequest and it didn’t have anything unexpected in it compared to my code.

 

Any ideas on why this fails?

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  • Suggested answer
    Royal King Profile Picture
    Royal King 27,686 on at

    Did you try with UpdateRequest to update the workedBy value?

    here is the code that worked forme to updated workerid in the queue item

    var updateReq = new Entity("queueitem");
    updateReq.Attributes["queueitemid"] = new Guid("{84B7D452-2845-E511-80F0-00155D016001}");
    updateReq.Attributes["workerid"] = new EntityReference("systemuser", new Guid("{784D6F09-A20E-E411-80BA-00155D01A00C}"));
    service.Update(updateReq);

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Thank you for the answer! The problem turns out to be that the destination queue was set to private and not defined as public as it should have been.

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