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Microsoft Dynamics CRM (Archived)

How to re-create child case grid in CRM 2015

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Posted on by Community Member

Hi,

When I modified the case form last month. I deleted child cases & merge cases view. How can I restore those views in the form ?

I tried to go to Insert -- Quickview form but it doesnt have the option for cases view.

Thank you for your comments,

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Rajkumar Rajaraman on at

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Hi Duc,

Take a look to the following link:

www.microsoft.com/.../create-and-manage-parent-and-child-cases.aspx

Hope this helps.

Regards,

R.Rajkumar

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Royal King 27,686 on at

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You have to add subgrid not quickview form in the case form. Click on add subgrid and choose related records

for Merged Cases view choose entity Cases(Master case).

For Child case view choose cases( Parent Case)

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