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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Global Voucher "C...
Microsoft Dynamics RMS (Archived)

Global Voucher "Can not connect to HQ"

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Posted on by Mark Dunkley 95

Evening All,

 I am having an issue during the tender process and receiving the error message above. I have checked the configuration 100 times. I have also ensured that the HQ server and Client were started and then the Voucher Server and client. were started. When i start both the HQ Client and the Voucher client i can see them listed when they do their initial check in on both the HQ Server and Voucher Server. I have checked the HQ client setting in POS Administrator on the client computer and the settings are correct. Any assistance anyone can provide would be greatley appreciated .

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  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Global Voucher "Can not connect to HQ"

    you need to make sure the HQ client, Voucher CLIENT in the configuration of the HQ client is the computer name as it is resolved ( especially if you have 2 nics/ips/vpn or anything unusual.

    so COMPUTERNAME not (local)

    you can see it in a dos command ipconfig /all

    section "Host Name"

    then restart both hq/client voucher client/ pos /manager....

    try the check store in manager.... its simplier, if that works then all should work...

    if you put (local) then the client can talk to hq, but the software(pos/manager) cant see the HQ CLIENT

  • Clint Skog Profile Picture
    Clint Skog on at
    Re: Global Voucher "Can not connect to HQ"

    Hello,

    I see you mentioned this above already, but I just wanted to confirm,

    Are you able to successfully pass all Database and Network connection tests in HQ and Voucher Client and Server configurations?

    If you connect with HQ and Voucher Client does it give any errors?

    Are you using the default port settings in your Store Operations Administrator?

    If you open Store Operations POS and press F2 to lookup an item, are you able to successfully "check stores" or do you receive the same error?

    Thanks

    Clint

  • Keith.N Profile Picture
    Keith.N on at
    Re: Global Voucher "Can not connect to HQ"

    Hi Mark,

    What error are you receiving? I do not see the screenshot.

  • Mark Dunkley Profile Picture
    Mark Dunkley 95 on at
    Re: Global Voucher "Can not connect to HQ"

    anyone ?

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