GP 2015 R2 - Web Client - Please Wait while we get things ready

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Posted on by Devesh Kasat

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Hi All,

I am preparing test machine for GP 2015 R2 and need to test features on Web client as well , completed Web Client installation and when try to log in we see message "Please Wait while we get things ready", and not moving forward.

Note : We are using self signed certificate for Web Client installation

Any help on this is appreciated , already scratched my head around this for about 2 days and no solution

Thanks in Advance!!

1423.WebClient.png

Devesh

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Tom Cruse 1,477 on at

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There are two services running on the web server hosting the web client, GP Session Central Service and Session Services.

Make sure you have the GP Session Central service running on the web server. I can replicate this issue if I shut that service off.

If you shut the other one off, Session Services, you should get a correlation error.

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Tom Cruse 1,477 on at

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My screenshot didn't post from my last post.

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Devesh Kasat 165 on at

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Thanks Tom for quick respond , i did check those services are running but still same issue :(

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Jothi Krishnan N 1,895 on at

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Devash...I'm just wondering if this could be a permission issue. Can you check if the account under which those services running are having enough permissions. You can try adding that account to the Administrators group on the Windows Server where the services are running as well as the SQL System Administrator(Server level) on the SQL server and see if that resolves.

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Jothi Krishnan N 1,895 on at

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Also you can try disabling the SSL under IIS Manager | Require SSL , and check without https to see if it is something related to certificate. Do IISRESET as needed.

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Tom Cruse 1,477 on at

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You beat me to it... I was in the middle of typing my response too and I too feel that it might be a permissions issue.

1. One either the service account user running the services doesn't have the proper permissions.

or

2. The user you're signing in as isn't apart of the GPWeb users AD group.

I'm leaning towards #1 though.

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Devesh Kasat 165 on at

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Thanks! Tried this . With Http it is not even allow me to pass logging screen with SSL unchecked :(

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Jothi Krishnan N 1,895 on at

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Did you try another suggestion above. also check the Event Viewer logs.( Applications and Services Log | Dynamics )

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Devesh Kasat 165 on at

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I tried and also checked services account permission and user is part of AD group and also added to SQL server level and also able to login to SQL server with windows authentication with same user , I am not sure what do you mean by GPWeb group

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Community Member on at

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Devesh,

I am running into the same problem. It started happening for me after we upgraded from Windows 7 to Windows 10 IE 11. Did you recently upgrade?

Melissa

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