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Microsoft Dynamics CRM (Archived)

Why am I getting a duplicate error when uploading different price lists for the same products

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Posted on by 138

I thought that the point of having price lists is to be able to have different pricing schemes for the same products based on type of customer or location etc. Furthermore, since I am asked whether duplicate records should be allowed (and I answer with yes) while uploading price lists then I assume the system would accept the same product to be uploaded in several price lists. Still, I am getting errors on all products with the same name used in another price list and it doesn't make a difference whether I allow duplicates or not.

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  • Verified answer
    Community Member Profile Picture
    on at
    RE: Why am I getting a duplicate error when uploading different price lists for the same products

    Hi,

    Please have a look at below link. It might be useful for you.

    social.microsoft.com/.../importing-price-list-items-on-crm-2011

    Mansoor

  • Verified answer
    Aileen Gusni Profile Picture
    44,524 on at
    RE: Why am I getting a duplicate error when uploading different price lists for the same products

    Hi Mohamed,

    It should be okay, different product & unit combination, different price list.

    Just you cannot have same product with same unit in the same price list.

    Are you?

    Can you print screen the error?

    Thanks.

  • Hanno Profile Picture
    138 on at
    RE: Why am I getting a duplicate error when uploading different price lists for the same products

    You are right Aileen. I've just realized I was uploading to the wrong price list. But I have a question; what is the use of the 'allow duplicates' option in the upload wizard if duplicates are not allowed within the same price list? Is it used to allow duplicates across different price lists meaning that the default setting doesn't allow that?

  • Verified answer
    Aileen Gusni Profile Picture
    44,524 on at
    RE: Why am I getting a duplicate error when uploading different price lists for the same products

    Mohamed,

    In CRM is actually have some layered validation.

    So for this 'allow duplicates' option is kind of first layering.

    For example: Contact name must be unique etc.

    And this feature is only available if you have the duplicate detection.

    You go to Setting, data management, you create a rule for the Duplicate detection.

    *You can browse the link about this duplicate detection job, but here I wanna to give you the concept in practice, not theory from link.

    So, if you check this option to not allow, but you don't have any duplicate detection rule published, then this option is no use. CRM wont know, what data by what field you want to block duplicate.

    That is the first thing.

    Another thing, mentioned by me before, if you check this option, you have the duplicate rule, it would be the first gate.

    But, CRM also has their own validation, you have your own rule, but you check this as 'allow', then it will also pass to another layer of validation, which is CRM doesn't allow Price List to have same product and unique under same price list.

    So example:

    You have this data:

    Product Name      Unit                Price       Price List

    ===================================

    Donut                   1/2 Dozen       $50        Basic price list

    Donut                   1 Dozen          $80        Basic price list

    Then it will come in because no duplicate data of the second layer.

    But, if you enable the duplicate detection, you set:

    A price list, in a price list must be unique product name.

    So, when you check this to 'not allow duplicate, you will get the error, because...

    You have Donut in the same price List, even though the Unit is different, because you set the duplicate detection rules.

    So, this option would work if you choose Not allow duplicate.

    Second validation is CRM validation, they have their own plugin to validate the gate.

    So, now you have this data:

    You have this data:

    Product Name      Unit                Price       Price List

    ===================================

    Donut                   1/2 Dozen       $50        Basic price list

    Donut                   1/2 Dozen       $80        Basic price list --> duplicate

    You still will have the error eventhough you have no additional rule and you check 'allow duplicates' option.

    it is because you have the Product name (Donut) with same Unit (1/2 Dozen) in the same Price list (Basic Price List), there is no rule, but CRM has their own rule before, so you will get the error.

    In this case, in your case, to answer your question about " what is the use of the 'allow duplicates' option in the upload wizard if duplicates are not allowed within the same price list? " so I would say that this is having no use in your case.

    Hope this helps you.

    Thanks.

  • Verified answer
    Community Member Profile Picture
    on at
    RE: Why am I getting a duplicate error when uploading different price lists for the same products

    Very simply, the wizard is the same no matter what kind of records you are importing. For something like Contacts, you get to choose if you want to allow or disallow duplicates. For Price List Items it is an irrelevant option because the platform enforces the "no duplicates" rule anyway.

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