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1,260If requesting support, please provide the following details to help troubleshooting:
Error message:
Decryption failed because no suitable key could be found.
Internal session ID:
8c07503e-4ca2-4681-a03e-16a564481bfc
Application Insights session ID:
845ab8da-b8bb-45b1-98df-8c1a40c978cc
Client activity id:
d38f2f79-0267-42a4-a0d1-c9953f764ede
Time stamp on error:
2026-04-01T21:19:01.9239902Z
User telemetry id:
911e924e-4986-4c7f-bf23-28a75674232a
AL call stack:
"Cryptography Management Impl."(CodeUnit 1279).Decrypt line 5 - System Application by Microsoft version 27.5.46862.46929
"Cryptography Management"(CodeUnit 1266).Decrypt line 2 - System Application by Microsoft version 27.5.46862.46929
AvaEncryption(CodeUnit 70004992).Decrypt line 5 - Avalara AvaTax by Avalara version 27.0.34.0
"AVA Configuration"(Table 70004801).AvaDecrypt line 4 - Avalara AvaTax by Avalara version 27.0.34.0
"AVA Configuration"(Table 70004801).RefreshToken line 57 - Avalara AvaTax by Avalara version 27.0.34.0
"Ava RESTWebServiceCode"(CodeUnit 70004891).CallRESTWebService line 26 - Avalara AvaTax by Avalara version 27.0.34.0
"AVA Validate Call"(CodeUnit 70004821).DoVerifyAvaTaxCall line 8 - Avalara AvaTax by Avalara version 27.0.34.0
"AVA Validate Call"(CodeUnit 70004821).AvaTaxCall line 2 - Avalara AvaTax by Avalara version 27.0.34.0
"AVA Validate Call"(CodeUnit 70004821).AvaStatisticsActionSales line 83 - Avalara AvaTax by Avalara version 27.0.34.0
"Ava SalesInvoiceEvents"(CodeUnit 70004832).BeforePreviewPostInvoices line 8 - Avalara AvaTax by Avalara version 27.0.34.0
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