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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Data Import Succes...
Microsoft Dynamics CRM (Archived)

CRM Data Import Successful, but data is not updated

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Posted on by Community Member

Hi there,

I've had this happen a few times: I've imported data using the CRM import template (exported from my view) - the first import works and updates the data. Then I see I've made some mistakes, or want to change the info, so I re-export the template, update the data (both by copying and pasting, and/or manually using the drop down fields) and re-import. The import says it's successful with no errors, but my data is not updated.

Any thoughts? Would it be the data duplication rules? 

Thanks!!

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: CRM Data Import Successful, but data is not updated

    Hi,

    may be because of duplicate detection rules, is there any duplicate detection rules you have registered?

  • Community Member Profile Picture
    Community Member on at
    RE: CRM Data Import Successful, but data is not updated

    Hi,

    So the rules that are published are:

    Accounts with the same Account Name

    Leads with the same e-mail address.

    But there are no errors showing up referring to either of these.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: CRM Data Import Successful, but data is not updated

    are you importing the new data or updating the existing data through import/export ?

    Also, Please refer the below link, make sure you are not doing any mistake while importing the data which causes that issue

    crmbook.powerobjects.com/.../importing-data-in-microsoft-dynamics-crm

  • Community Member Profile Picture
    Community Member on at
    RE: CRM Data Import Successful, but data is not updated

    I am updating existing data through import/export.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: CRM Data Import Successful, but data is not updated

    from which browser are you doing ? , do it from IE and then try

  • Community Member Profile Picture
    Community Member on at
    RE: CRM Data Import Successful, but data is not updated

    No luck. Thanks for your suggestions. Maybe I'll ask our service provider.

  • Suggested answer
    Lucas Blackburn Profile Picture
    Lucas Blackburn on at
    RE: CRM Data Import Successful, but data is not updated

    Did you use the export for re-import option, modify the XML file using excel, then re-import?  Otherwise, you can't import a file to update existing data unless it has the GUID, which is what the XML format contains.

    There is a workaround to updating existing data in CRM from another source: community.dynamics.com/.../importing-and-updating-records-in-dynamics-crm-2013  

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