Unsync Outlook contacts auto synced from CRM (due to default setting)!?

(0) Share

Report

Posted on by Community Member

We have exchange side syncing. The CRM filter settings by default (and per user which is a pain!) enables contact syncing.

So whenever we add a new user to CRM, the auto syncing kicks in adding all the CRM Contacts into the Outlook Address Book. With thousands of Contacts in CRM, this is causing big issues for users re marketing lists, duplicates etc.

Is there a way to unsync or identify all the contacts now in the Outlook Address Book that were synced from CRM?

Turing off the syncing setting does not seem to in turn unsync the auto-syned contacts.... is this correct?

How then do i clean up these CRM -> Outlook contacts?

Thanks

*This post is locked for comments

I have the same question (0)

All responses (3)

Answers (1)

Suggested answer

ScottDurow 21 on at

Like (1)

Report

Hi,

Once the sync is turned off for a contact it has to be deleted by the user.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Thanks - my follow up two questions then would be:

1. How do I (or can I) set as default to have this auto-syncing disabled when users are created? And not have to rely on a user logging in and setting per user? (which by then it is usually too late as the sync is server side and starts straight away)

2. Is there a way to identify in Outlook which contacts were bought in from CRM vs. contacts that were already in Outlook standalone?

Often users have many clients (for reasons) in their Outlook. Now this auto-sync of contacts has happened from CRM > Outlook, there are duplicates and I don't want to delete the Orig Outlook contacts, nor take ages deleting one by one....

Thank you again

Was this reply helpful? Yes No
Verified answer

Varadarajan_84 on at

Like (1)

Report

Hi,

Refer this link: www.powerobjects.com/.../stop-automatic-crm-to-outlook-syncing-contacts

Refer this link to identify which contacts were broughts in from CRM: blogs.msdn.microsoft.com/.../using-the-crm-address-book-in-outlook

Thanks.

Was this reply helpful? Yes No