email address with purpose business does not exist

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I am setting up emailing of a PO document, to a supplier contact (via email) - using Print Management.

I get the error "email address with purpose business does not exist" .. What am i doing wrong in my setup?

Thanks!

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Christoph Thaler 5,442 on at

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Hi James.

When do you get the error msg? By printing the Po document? If yes please check the settings in print management. There is a filter for purpose. If there is to email address with the same purpose defined you will get this error.

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SU-22040800-0 2,459 on at

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Hi Christoph

Yes, i get it when i print the PO document (using print management settings)

This is what i've setup:

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Christoph Thaler 5,442 on at

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Strange, I have the same configuration and it‘s working as expected. Just to be sure, the email address is linked to the vendor isn‘t it?

What version of D365 you are using? I‘ve tested in 10.0.8 and 10.0.9.

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Rahul Mohta 21,032 on at

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the contact must have the purpose value of 'Business' and should have the email then the PO email would pick it up

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SU-22040800-0 2,459 on at

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Hi Christoph - correct. The email address is linked to the Contact Information fasttab, on the Vendor (not the Vendor Contact). Is that correct?

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Christoph Thaler 5,442 on at

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Hi James.

That`s ok. I have just now rechecked it in a Contoso 10.0.9 environment with supplier 1001 - Acme Office Supplies

The vendor setup is like this. Just a email with purpose "Business"

when I print the report for the purchase order the setup is like this

As result I receive an email to the mail address I entered as purpose "Business" at the vendor.

What`s the version number of your installation?

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SU-22040800-0 2,459 on at

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Hi Christoph

I'm on 10.0.8:

Think it could be a bug in 10.0.8 ?

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Christoph Thaler 5,442 on at

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Hi James.

no, a quick check in 10.0.8 works well for me as well. May you go back to the beginning. Please check it in your sandbox or dev environment with a new supplier and purchase order.

To be sure: Do you have any modifications in this area (email, purpose,...)?

If not and it is not working in Sandbox or Dev as well I suggest to create a support ticket at Microsoft.

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SU-22040800-0 2,459 on at

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Thanks Christoph

I have tripple-checked myself, and my settings.. No modifications either.

Thanks. I will log a support request.

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Rahul Mohta 21,032 on at

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also ensure your email sending batch job is running and could also see the status in an inquiry screen for email sending

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