Issued Reminders On Customers do not work

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Posted on by PaulaRystemi6

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Hello all,

I have created reminder terms with two levels and i have connected to my customer card. When i try to issued reminders for overdue payments i get the message "There is nothing to issue".

But i know there should be issued reminders because i have overdue invoices.

How can i solve this?

Thank you in advance.

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Dynamics 365 Business Central

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Paula,

A few things to begin... You have setup/created Reminder Terms and Reminder Levels, like below.

You have beginning and ending text setup for the reminders, yes? This is setup off the Reminder Levels/Navigate/Level and then select Beginning Text or Ending Text.

Now top create the Reminders by using either of the following methods:

Automatically create reminders by using the Create Reminders batch job. Typically, you would use this method when generating reminders for all customers.

Manually fill in a header and use the Suggest Reminder Lines batch job to fill in the lines. Typically, you would use this method when only one reminder is needed for a single customer.

Note: The Posting Date will be compared to the Document Due Date so make sure your Date is correct. If I choose today, it will look for all overdue invoices with a Due Date of today or in the past based on the reminder levels.

Hope this helps.

Thanks,

Steve

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PaulaRystemi966 15 on at

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Hello Steven,

Thanks for answering .

I have followed all the steps that u have suggested but when i try to do issue ( click on "Issue reminder" button ) it shows this message:

"There is nothing to issue".

What can it be the problem?

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Paula,

Do me a favor... Send me a screen shot of the Create Reminders Option pop-up. Then please confirm that you have Past Due Invoices for Customers, that are older than the Reminder Level and the Posting/Document Date you entered on the Option pop-up. So for example:

1. Posting/Document Date = 02/24/21

2. Reminder Level 1 = 5D after Due Date (Level Due Date = 2/24/21 so any invoice past due from 2/19/21)

3. Based on Aged Accounts Receivable you see X Invoices with a Due Dates from 2/19/21 backwards

Thank you,

Steve

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