Emails not being sent from CRM

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My problem: Emails not being sent. Either is an email to an a completely different domain, or an email sent to myself, both stay "Pending Send" indefinitely.

What I've is Exchange on-premises (2010 SP1), Email Router, Dynamics CRM 2016 online.

On the Email router, everything is configured correctly, and I get a green "Success" message for both incoming and outgoing profiles, when I try "Test Access".

Any suggestion where it seems to be the problem?

Also, does a "green" successful message from "Test Access", means is all good?

Thanks,

Isidro

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ShahXu 1,515 on at

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check the user queue for systemuser who is sending the email.

you might be missing something there.

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Sindre Wetting on at

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Have you specified that the email router is used for email processing?

Did you test the mailbox record from CRM?

technet.microsoft.com/.../dn768362.aspx

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meenoo 7,316 on at

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Hi bluestrattos,

Look into this article.. It's will be helpful. Consider looking into Step 8.

www.powerobjects.com/.../dynamics-crm-email-router-troubleshooting-101-outgoing-emails

Hope this helps you in troubleshooting further.

Thank you.

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Community Member on at

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Thanks Shazeb! I looked at the queue but I didn't spot anything unusual: name, incoming email, queue items, email seetings, all seems to be correct.

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Ian Nicholls 4,157 on at

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Hi,

does this happen with all users who try and send? Have the email addresses been approved? Are the accounts set to use the email router or Outlook client?

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Community Member on at

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@flowjob I did check that article already, as my test return successful for both coming and outgoing. Yes email router is the one that is set to be used.

The test and enable mailbox, get stuck forever.

@meeno, I did something similar as I needed to enable tracing on email router, to pinpoint problems. Since all was working, I reverted all my changes afterwards. Because

I get a successful message for both incoming and outgoing profile on email router I assumed all was good.

@Ian Nicholls yes it does happen for all the users, but for now I disabled all the mailboxes, so I could focus in only one problem.

The accounts are set to use the email router.

I'm trying to send an email straight from the CRM.

Either an email to myself or someone outside the organization set stuck in "Pending Send".

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