web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / SLA for Reactivate Case
Microsoft Dynamics CRM (Archived)

SLA for Reactivate Case

(0) ShareShare
ReportReport
Posted on by Community Member

I have a SLA with KPI as "Resolve by First Response". It is triggering on Case Creation.

As per my configuration SLA will be Suceeded at case resolution.

Suppose I have to reactivate that particular case which was resolved and I want to trigger SLA.

Is there any way to start SLA for reactivate case ?

Thank you in advance !

*This post is locked for comments

I have the same question (0)
  • Verified answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    Hi Amaresh ,

    Please have a look below article -

    community.dynamics.com/.../how-to-restart-slas-for-reopened-cases-in-dynamics-365

  • Verified answer
    gdas Profile Picture
    gdas 50,091 Moderator on at

    In addition you can also check below article to make your understanding clear -

    gonzaloruizcrm.blogspot.com/.../sla-behavior-when-reopening-crm-cases.html

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi Amaresh,

    I haven't tried this yet myself but looks like you could follow the stes mentioned in the below article to restar the SLA.

    www.magnetismsolutions.com/.../how-to-restart-slas-for-reopened-cases-in-dynamics-365

    Hope this helps.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
AS-17030037-0 Profile Picture

AS-17030037-0 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans