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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / The maximum # of users...
Microsoft Dynamics GP (Archived)

The maximum # of users allowed changed to 1

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Posted on by Christoph Klima 290

For some reason the maximum number of users allowed on the system changed to 1, it used to be 10 users.

On saturday everything worked perfectly no one changed anything and all of a sudden no one can log into the system anymore.

Why would something like this happen and how can this be fixed?

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  • Verified answer
    Oscar Mayer Profile Picture
    Oscar Mayer 520 on at
    RE: The maximum # of users allowed changed to 1

    Can the 'sa' login log into Dynamics GP?   What does the Users Allowed field display on the Company Login window?

    Indication is that the registration keys need to be re-entered.  Log into Dynamics GP as 'sa' and then navigate to Tools - Setup - System - Registration.  

    If the 'sa' is not able to login because the 1 user login is already consumed, run the following statement to clear the user and then log in as 'sa'.

    delete DYNAMICS..ACTIVITY

  • Christoph Klima Profile Picture
    Christoph Klima 290 on at
    RE: The maximum # of users allowed changed to 1

    it clears and i can login with 1 user but i cant login as the "sa" user

  • Verified answer
    Oscar Mayer Profile Picture
    Oscar Mayer 520 on at
    RE: The maximum # of users allowed changed to 1

    Does the user your able to log in with have PowerUser rights?  If so, navigate to the Registration window and review/re-enter the registration keys.  If not, can a user having PowerUser rights login?   What error occurs when the 'sa' login is tried?

  • sueconrod Profile Picture
    sueconrod 337 on at
    RE: The maximum # of users allowed changed to 1

    run the following script and see who owns the databases

    sp_helpdb

    the owner of the DYNAMICS and company databases should be DYNSA if it is not then you have to go in and change.  Did anyone migrate your systems this weekend to a new server?

    That could be why sa is not working.  Or it could be that they migrated and you have a new sa password.

  • Christoph Klima Profile Picture
    Christoph Klima 290 on at
    RE: The maximum # of users allowed changed to 1

    DYNSA can login, there is no registration key in there, for some reason microsoft GP disapeared in the customer source from my products list so i cant get my registration key. i am contacting them for new registration keys, thank you a lot for the help.

  • Community Member Profile Picture
    Community Member on at
    RE: The maximum # of users allowed changed to 1

    This fixed my issue, my 1 user login was already consumed for some reason.

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