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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Workflow keep remove t...
Microsoft Dynamics CRM (Archived)

Workflow keep remove the value from some fields

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Posted on by FikriHailal 115

Hi, i just create workflow in my CRM 2016 On-premise. It's a simple work flow, when option set values are changed, it will update some datetime fields with today value. 

Ask-1.png

But, when i check the audit history. The workflow removing value for some fields.

Ask-2.png

On the picture above, the workflow remove value from validated field. So the validated fields now have null value. Though i never set field to null withing the workflow. Why this is happen, is there a hole in my workflow ? Also why the audit history recording the other field though there are no changed happen in those fields ?

Many thanks

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  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Workflow keep remove the value from some fields

    Hi,

    assuming your above workflow doest set field value to null. It could be caused by other workflow or plugin. You can try to deactivate them and see the result.

  • Suggested answer
    Piyush Paliwal Profile Picture
    Piyush Paliwal 817 on at
    RE: Workflow keep remove the value from some fields

    Hi, can you confirm the following

    • Are there any other plugins/workflows or integrations running on the update of this option set field. 
      • If CRM is recording these updates then definitely there is an update that is happening
      • It could potentially be happening because of a ripple effect. Eg - Your workflow updating field A and on update of this field there is another process getting triggered which updated field B, so in audit history you would see both Field A and B getting updated.
      • Hope this explains why there are multiple updates in audit history. 
    • Can you share a screenshot of the update step's properties where you are setting the value.
    • There is a good possibility of a background job clearing our the Validated date.

    If you indeed find that there are other plugins/workflows running then you might want to try disabling them and then run this workflow and see if this happens again. This is how you will have to troubleshoot this problem.

  • FikriHailal Profile Picture
    FikriHailal 115 on at
    RE: Workflow keep remove the value from some fields

    Hi,

    Yes, i have some plugin and workflow run in this entity.

  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Workflow keep remove the value from some fields

    Hi,

    do you have any other plugins or workflows currently running in this entity?

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