Dynamics 365 Conversation Intelligence transcript data location

(2) Share

Report

Posted on by PeterPeter

Hello.
I've configured Teams dialer app inside my Dynamics 365 Sales app.

I have also enabled Conversation Intelligence module and I'm able to successfully record conversations and see their transcripts in Dynamics 365 UI (phone call form).

Now I would like to access transcripts records due to some sentiment-analysis requirement via some API or other way however I'm not sure where they are stored.

On the related Azure Storage I can find only recording files and all the tables described inside https://learn.microsoft.com/en-us/dynamics365/sales/conversation-intelligence-data-storage remains empty in my Dataverse environment. Any idea how may I access phone calls transcript data?

Categories:

Dynamics 365 general

I have the same question (2)